Mariam Ali

Customer service professional and York University student with over three years of experience in luxury wellness, retail, and high-volume hospitality. Experienced in front-desk operations, team supervision, staff training, complaint resolution, and personalized guest service. Known for strong communication, leadership, and creating welcoming experiences for diverse clients.

Front Desk Host at SANA (2025-09 – Present)

SANA is a high-end luxury spa that combines traditional Eastern European wellness practices with modern Northwestern spa experiences.

• I manage front desk operations to deliver a seamless and elevated guest journey, overseeing daily reception functions, client bookings, check-ins, and personalized service coordination to ensure a premium, tailored experience.

Food and Beverage Supervisor at Canadas Wonderland (2023-06 – 2024-11)

Canada's Wonderland is a major amusement park in Ontario, serving large seasonal guest volumes across attractions, dining, and entertainment operations.

• Supervised daily food and beverage operations, ensuring service quality and compliance with health and safety regulations.
• Trained and mentored staff on customer service standards, workplace procedures, and day-to-day operational expectations.
• Managed inventory, ordering, and stock control to support cost efficiency and maintain product availability.
• Implemented initiatives that improved guest satisfaction and increased operational efficiency during busy service periods.
• Collaborated with management to develop promotional strategies and support seasonal menu planning.

Customer Service Representative at Nordstrom (2022-06 – 2023-06)

Nordstrom is a well-known fashion retailer recognized for its customer service and multi-channel retail operations.

• Responded to customer inquiries in a timely and professional manner, contributing to strong customer satisfaction.
• Developed and implemented customer service procedures that improved the overall customer experience.
• Resolved customer concerns and escalated complex issues to management when appropriate.
• Performed cashier duties in a high-volume retail environment while maintaining accuracy and efficiency.
• Trained and mentored new service advisors on best practices, supporting stronger service delivery across the team.

Bachelor of Science in Nursing – York University