Marie Roberts

Sales Advisor with nearly 5 years of experience in retail, I prioritize the customer experience above all, ensuring product presentation and impeccable customer service. Organized, proactive and with an excellent sense of listening, I enjoy surrounding myself with passionate people and contributing to collective success.

Third Key - LUSH Cosmetics - Carrefour Laval

(2023-09 - 2026-05)

• Drive sales by analyzing performance (StoreForce), coaching the team and optimizing store organization to meet and exceed targets
• Deliver an exceptional customer experience, including product demonstrations and personalized recommendations
• Train and support sales advisors to improve their performance and team results
• Ensure daily operations: cash management, opening/closing, bank deposits and compliance with procedures
• Create visual displays to showcase new collections and campaigns
• Oversee inventory and stock, applying freshness standards and adjusting displays based on sales
• Organize and host in-store events (birthday parties, workshops and mall events)

Sales Advisor - SOJA&CO - Carrefour Laval

(2022-06 - 2023-05)

• Process purchases, handle transactions and wrap merchandise
• Receive and process deliveries, label and organize products
• Conduct monthly inventory counts and maintain store cleanliness
• Perform price adjustments, transfers and cash register routines
• Apply SOJA&CO policies and ensure store opening/closing procedures
• Provide impeccable customer service through excellent product knowledge
• Use Shopify software for cash, credit and debit payments
• Create signs and labels to highlight products

Cashier - Archambault - Centre Laval

(2022-01 - 2022-03)

• Welcome customers at the register in a professional and courteous manner
• Handle complaints and escalate to a supervisor when necessary
• Record sales, process payments and close/balance the register with deposits
• Maintain a neat visual presentation of products at the counter

Bookseller - Renaud-Bray - Carrefour Laval

(2021-11 - 2022-01)

Contract employment

• Advise customers and recommend suitable products
• Display items attractively and keep shelves well organized
• Ensure new releases and popular products are prominently visible
• Participate in returns, transfers and merchandise receiving
• Stock shelves using merchandising techniques and label products

Modular system learning - École secondaire Georges-Vanier (2017 - 2022)

Individual program - CÉGEP Saint-Laurent (2022 - 2024)

DEP - Infographics (2026 - 2027)