Marilou Rivera

I am a friendly , professional person who is passionate about customer service. I believe you can never have enough passion for your job, and I want to be the best at what I do.I am constantly learning from my co- workers, as well as from my customers.whether correcting them when they make a mistake or helping them to solve a problem, I need to show that I understand the need of others and care about their satisfaction with the product or service I provide.

I also enjoy working with people passionate about the same things as me: the customer experience, excellent customer service, teamwork and helping people improve themselves through skills training .

McDonald’s Restaurant/ Front Cashier

October 2002- present

➔ Follows food handling policies and procedures when preparing food

➔ Provides superior customer service while maintaining speed and accuracy

➔ Assists with the intake of food orders during rush hour

➔ Responsible for follow up and maintaining the teams efficiency on required tasks

➔ Responsible for maintaining the cleanliness of the restaurant

Bagel Shop/ General Labour

July 2001- August 2002

➔ Prepare and serve food to the customers in a polite manner

➔ In charge of store inventory

➔ In charge of in store cleanliness and safety

Hilton Toronto Airport Hotel & Suites/ Housekeeping

August 2019- October 2020

➔ Responsible for managing the cleanliness of the rooms in a short and clean manner

➔ Responsible for completing the required tasks independently

School of Nursing & Midwifery

1983- 1985, Antipolo Rizal, Philippines