Marisa Pilgrim

Dedicated and detail-oriented administrator with over 12 years of experience supporting Human Resources (HR),

Health & Safety, and executive leadership teams. Proven expertise in managing complex administrative processes,

including onboarding/offboarding, event coordination, confidential records management, and financial tracking.

Skilled in streamlining operations and driving cross-departmental collaboration, while supporting senior leaders and advancing organizational goals. Passionate about community-building and committed to equity, diversity,

inclusion, and accessibility (EDIA), with a track record of designing and delivering engaging virtual and in-person initiatives. Recognized for a calm, confident presence, discretion with sensitive information, and a collaborative mindset that strengthens workplace culture and delivers meaningful results.

Resident Experience Manager | Aramark Canada | Calgary, Alberta | 2022 – Present

 Provided comprehensive support to operations Managers across 7 regional service sites, ensuring compliance with policies, quality, and safety standards.

 Created, coordinated and executed employee training, ensuring company, client and regulatory compliance.

 Supported cross-departmental initiatives such as employee engagement surveys and workplace culture improvements.

 Planned and executed client and customer events and meetings, including materials, logistics, and followup tracking.

 Acted as liaison for executive leadership, ensuring transparency and timely completion of strategic initiatives, including synthesis of complex ideas and data into clear, actionable insights.

 Led training initiatives that improved service quality scores by 18%.

Executive Administrator | Aramark Canada | Calgary, Alberta | 2018 – 2022

 Supported HR functions: onboarding, payroll, compliance communications, and policy administration.

 Maintained confidential employee records and tracked compliance with HR and Health & Safety requirements.

 Coordinated leadership workshops, safety initiatives, and quarterly engagement events, along with calendar management and travel logistics

 Managed budgets, invoices, and expense processing, ensuring financial accuracy.

 Prepared and reviewed executive-level correspondence for accuracy and compliance.

Office Administrator | Skyline International | Toronto, Ontario | 2016 – 2017

 Assisted with hotel and resort real estate investment, development and management processes, including drafting legal documents, site tours and staging

 Assisted with financial documentation, AR/AP, tracking expenditures, and invoice processing from pre- to post-construction

Administrative Assistant | Skyline International | Toronto, Ontario | 2015 – 2016

 Delivered executive-level administrative support, managing schedules, correspondence, and records.

 Coordinated and documented Health & Safety Committee meetings and compliance initiatives.

Supervisor | Canadian Fitness Professionals (CanFitPro) | Toronto, Ontario | 2013 – 2015

 Reported service delivery statistics and advised on possible improvements

 Prepared onboarding for new staff and assisted in training new hires

Customer Service Administrator | Canadian Fitness Professionals (CanFitPro) | Toronto, Ontario | 2012 – 2013

 Exceeded service delivery goals monthly

 Delivered exceptional customer service to various clientele

Supervisor/Trainer | St.

Lawrence

Centre for the Performing Arts | Toronto, Ontario | 2009 – 2012

Bartender/Usher | St.

Lawrence

Centre for the Performing Arts | Toronto, Ontario | 2007 – 2009

VIP In-seat Server | Maple Leaf Sports & Entertainment | Toronto, Ontario | 2004 – 2007

Human Resources Certificate | University of Alberta | 2022 - 2024