Marta Dmytrasz

Experienced Server with 5 + years of experience in fast past restaurants and retail stores, bringing enthusiasm, dedication as well as exceptional work ethic. Trained in customers service with very extensive knowledge of wines, spirits and beers. Positive and outgoing with a mission to always create positive customer experience. High volume dining, excellent customer service and cash handing background.

Sunset Grill, Niagara Falls ON Oct 2015 - Aug 2022

· Duties of opening and closing the restaurant

· Exceptional customer service and satisfaction

· Responsible for cash handing, balancing reads, selling gift card and promotional items

· Daily restocking, cleaning and organizing the restaurant after or during each shift on slower periods

· Responsible for making sure tables orders are input correctly in fast and efficient way

· Responsible for receiving, inputting Skip the Dishes, Uber Eats and Doordash orders as well as making sure they are completed correctly

· Insuring customers complains or concerns are address immediately and resolved to customer satisfaction

Customer Service Representative

LCBO, Ontario Sep 2008 – Dec 2022

· Responsible for opening and closing duties for the store, Shift Leader and a trainer for new employees

· Liaising with customers in a retail environment by providing/offering product and service information making sure that all their questions are answered to my best ability for exceptional customer service

· Trained in various Health and Safety Procedures and Policy and Practices

· Responsible for putting together large licenses orders in a reasonable time manner accurately and trying to accommodate customers if products are missing.

· Handling cash transactions, balancing safes at the end or beginning of the shifts, making and inputting deposits

· Excellent knowledge of wines, spirits and beers

· Trained and knowledgeable in inventory control, placing and receiving orders in a high volume setting

· Warehousing including lifting up to 50 pd cases and organizing the warehouse to company’s standards

· Worked co-operatively and jointly with other staff

Bar Manager / Lead Server

Casey’s Bar and Grill, Mississauga ON Sep 2005 – Jun 2011

· Opening and closing duties for the restaurant, handling cash transaction, maintenance and control of bar inventory, scheduling bar staff, preparing daily deposits and balancing cashes

· Responsible for high quality, quick and friendly customer service

· Resolving customers complains and concerns quickly

· Responsible for quality table service for each customer for highest satisfaction, making sure tables get their food accurately and in timely manner

· Trainer for new servers and bartenders

Degree in Business Marketing - Sheridan Collage, Oakville ON