Mary McMullan

To continue to pursue a challenging, growth-oriented career as an Accounts Receivable / Collections Administrator, using my extensive experience and knowledge within an organization that offers opportunities to learn & grow by delivering the results. You will find me to be a results-oriented self-starter, with highly developed skills in the area of collection administration, customer service and customer relations. ▪ Team worker and self-motivated, effective and well organized ▪ Excellent communication skills, dependable and hard working. ▪ I demonstrate initiative and responsibility in all personal, professional pursuits & challenges.

Credit and Collection Analyst at Northern Dock Systems (2023-10 – 2025-08)

Build strong partnership with sales and technicians & other internal team members to drive results. Manage accounts receivable portfolio of approx. 2000 customers. Educate customers on various payment/billing options available to expediate payment. Setting up new customer accounts with credit investigation to establish terms and credit limits

Collections/Credit /Analyst at Giftcraft Ltd. (2021-01 – 2023-05)

• Responding to credit and accounts receivable inquiries from external and internal clients.
• Release orders in a timely manner to be shipped out or customer pick-up.
• Partner with cash group and customer service on dicrepancies of payments.
• Prepare weekly margins and ATB, identifying customers in arrears.
• New account investigation and establishing terms and credit limits.

Accounts Receivable/Collections at John G. Hofland Ltd. (2018-08 – 2021-01)

• Responding to credit inquiries from external and internal clients
• Analyzing and assessing the creditworthiness of account/client using external credit risk management tools/reports
• Performing account/payment reconciliations.
• Identifying delinquent accounts requiring external collection efforts
• Research account disputes and billing discrepancies
• Manage assigned accounts receivable portfolio of customers. Initiate follow-up calls as required supporting deduction process • Release orders in a timely manner when required.

Accounts Receivable/Collections Administrator at Orkin Canada Inc. (2011-10 – 2017-10)

• Manage assigned accounts receivable portfolio of customers. Initiate follow-up calls as required supporting deduction process
• Meet company core financial objectives: DSO, bad debt & terms alignment for non-compliant customers
• Ensure consistent follow up through to resolution for all outstanding invoices, invalid deductions & credit balances in accordance with established timelines.
• Partner with cash group to obtain cheque copies and applicable back up document as required
• Educate customers on various payment/billing options available to expedite payments
• Perform account reconciliations and Recover funds relating to invalid deductions
• Build strong partnerships with sales, technicians & other cross-functional teams to drive results
• Partner with Cash, AR Customer Service, Sales teams to investigate and resolve customer issues
• Identify risk and escalate to leadership/sales to gain support on resolution or next steps

Accounting 4 year program in Accounting – Sheridan college (1999)

Certified Credit Professional (CPP) (part time continuing education, completed 2 of 4 year program. in Credit

Grade 13 Secondary School Diploma – TL Kennedy SS