Matt Mckeage

Operations and program professional who turns complex, high-stakes information into systems people can actually use. Directed daily operations for an 82-person, 41-vehicle emergency service across 1,500 sq km; helped establish a peer-support program recognized with a national mental-health award; and now build training content and AI-assisted workflows that make expert knowledge usable for non-experts. Calm under pressure, fast to learn, and skilled at coordinating people, resources, and information across competing demands.

Seeking a daytime coordination, program-support, training, or AI-enablement role.

Founder - Speaking Is Code - Edmonton, AB

(2024-01)

Freelance AI enablement and instructional design — translating expert knowledge into usable tools, training, and documented processes.

• Rebuilt a high-turnover industrial site's emergency-response SOPs ahead of an insurance audit — interviewed frontline staff, documented the procedures actually in use, and produced quick-reference emergency checklists new hires can follow under pressure.
• Coached multiple non-technical professionals — a senior healthcare executive, a marketing operations manager, and a small-business owner — to use generative AI and no-code tools (ChatGPT, Airtable) in their own work: structured prompting, audience personas, reading-level controls, and data-privacy awareness.
• Took a non-technical manager from no AI experience to building and maintaining her own ChatGPT workflow — cleaning and verifying a 2,600-record global dataset she now runs herself.
• Translated an AI-ethics education startup's dense governance and standards material into plain-language training — designed audience personas and prompt systems to steer AI output, and rewrote an accreditation standard into an accessible guide with checklists and mnemonics.
• Build brand-voice systems and operational prompt-playbooks so teams produce consistent AI output and new staff can follow documented processes.
• Run discovery and requirements-gathering, then coordinate build and delivery with technical partners.

Co-Founder - StressMed - Edmonton, AB

(2025-01)

First-responder psychoeducation venture co-founded with a clinical psychologist.

• Launched the venture with a clinical psychologist to help first responders understand the neuroscience and psychology of the job and stay well before issues escalate.
• Serve paying post-secondary institutions that use the material with their learners.
• Build the learning content and curriculum — translating the clinical partner's neuroscience and psychology material into accessible, structured lessons.
• Develop the AI-assisted systems behind content production and run day-to-day business operations and partnerships.

Founder & Organizer - AI Playground Edmonton - Edmonton, AB

(2025-01)

• Founded and organized AI Playground Edmonton, a recurring community meetup introducing a mixed audience — academics, finance, tech, and first-time users — to practical AI; grew it to 150+ members, with sign-ups still arriving organically months after the most recent session.
• Selected for Edmonton Unlimited Startup Week; led programming, promotion, partnerships, and logistics.

Operations Duty Supervisor - Associated Ambulance - Edmonton, AB

(2021-01 - 2022-12)

Directed daily operations for 82 staff, 22 stations, and 41 ambulances across Central and Northern Alberta — 1,500 sq km serving 20+ healthcare facilities.

• Reallocated crews and vehicles in real time to cover staffing gaps, coordinating directly with two communications centres to keep stations and ambulances in service.
• Coordinated transport physicians, dispatch, and crews to make safe, fast decisions for critical patients while protecting crew safety.
• Managed staffing within CUPE and HSAA collective agreements; reported and investigated incidents involving staff and patient care; coordinated station supply and medication orders.
• Helped establish and coordinate the service's peer-support / CISM program, including vetting peer-support applicants, and supported crews through critical-incident stress.

Primary Care Paramedic / Emergency Medical Responder - Various Alberta services - Alberta

(2017-01 - 2022-12)

Delivered pre-hospital care across rural Alberta and First Nations communities (Associated Ambulance, Alberta Health Services – Slave Lake, Cold Lake Ambulance Society, Bonnyville Regional Fire Authority).

• Maintained dispatch and response protocols and completed detailed patient-care reporting.

Security Team Lead, QEII Hospital E.R. - Paladin Security Group - Halifax, NS

(2014-01 - 2015-12)

Planned and oversaw emergency-department security: situational assessment, intervention planning, and de-escalation of high-risk situations to protect staff, patients, and visitors.

FACTOR Grant Adviser & Funding Representative - Music Yukon - Whitehorse, YT

(2011-01 - 2013-12)

• Advised artists, managers, and labels through FACTOR grant and funding programs; ran workshops on grant and proposal writing.
• Represented Music Yukon at the Western Canadian Music Awards (Breakout West), running daily operations and artist logistics.

Skilled Labourer - Delnor Construction Management - Edmonton

(2014-01 - 2017-12)

U of A hospital projects (CT3, Gamma Knife); site hazard assessments and inspections.

Artist Manager - Self-employed - Halifax

(2010-01 - 2015-12)

Paid On-Call Firefighter - City of Whitehorse - Whitehorse, YT

(2011-01 - 2012-12)

Suppression, rescue, and hazardous-materials response.

Primary Care Paramedic - Keyano College (2018-01)

Music Business - Nova Scotia Community College (2009-01)