Matt Nia

Network Administrator with +8 years of experience supporting and optimizing enterprise network environments across multi-site operations. Proven expertise in LAN/WAN design, VPN architecture, Active Directory, and infrastructure automation. Strong background in network performance tuning, high-availability systems, and incident resolution.

Experienced in Azure hybrid environments, network security controls, and scalable infrastructure improvements. Known for delivering reliable systems, reducing downtime, and driving operational efficiency in fast-paced environments.

Network Support & Web Technician at Tavazo Corporation (2023-08 – 2025-05)

• Delivered L3 support for enterprise network, application, and infrastructure systems across multi-branch operations, ensuring high availability and minimal downtime.
• Diagnosed and resolved complex LAN/WAN connectivity issues, improving system uptime and reducing recurring incidents.
• Improved operational workflows and system efficiency by 20% through process optimization and infrastructure adjustments.
• Supported cross-functional teams in maintaining stable, secure, and scalable IT services in a distributed environment.
• Logged, tracked, and resolved support requests using Halo PSA ticketing system, maintaining clear workflow documentation.

Network Administrator at Almas Hotels Group (2018-08 – 2023-07)

• Supported and troubleshot 100+ users across Windows environments, maintaining 99.9% uptime and reducing incident recurrence.
• Managed and maintained network infrastructure supporting 100+ users across multiple systems, achieving 99.9% uptime.
• Administered Active Directory, DNS, DHCP, and VPN solutions, ensuring secure and reliable network access.
• Implemented and supported firewall and network security configurations, including SonicWall, aligned with organizational policies.
• Designed and executed patch management strategies across Windows systems, improving compliance and stability.
• Led Disaster Recovery and Business Continuity initiatives using Veeam, ensuring business resilience and audit readiness.
• Developed automation scripts (PowerShell, Batch) to streamline repetitive administrative tasks and improve system efficiency.
• Supported network monitoring and capacity planning, proactively identifying performance bottlenecks and infrastructure risks.

Network Administrator at Golden Palace Hotel (2017-06 – 2018-07)

• Provided L3 support for hotel management systems, including PMS, CRM, and SQL database environments.
• Optimized SQL queries and stored procedures, improving reporting performance by 40%.
• Supported implementation of high-availability and clustering solutions to ensure continuous system uptime.
• Assisted in early-stage hybrid cloud adoption using Azure for DB and email systems.
• Maintained network stability for business applications during peak operational periods.

Bachelor of Science in Computer Engineering (Software)