Maya Kolica
Results-driven Sales Representative and Customer Service Professional
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About
Results-driven Sales Representative and Customer Service Professional with 8+ years of experience in retail and remote environments. Skilled in remote sales, customer support, handling high-volume calls and emails, and building long-term client relationships. Proven ability to meet sales targets, work independently from home, and deliver excellent customer experiences.
Experience
Remote Sales Representative / Customer Support - Independent - Remote
(2020-01)
- Worked from home assisting customers with product inquiries, orders, and account support
- Generated sales through phone, email, and online communication
- Built relationships with customers and encouraged repeat business
- Handled order processing, refunds, and general customer service tasks
- Maintained customer records using online systems and met performance targets
Customer Service & Sales Associate - Melanie Lyne
(2022-10)
- Provide personalized customer service and drive in-store sales
- Handle payments, returns, and customer account updates
- Assist customers in selecting products and promote new merchandise
- Maintain strong product knowledge and meet sales goals
Supervisor - Jan Pro Services
(2017-07 - 2022-08)
- Supervised teams, assigned tasks, and ensured quality service delivery
- Trained staff and improved team performance
- Managed schedules, supplies, and workflow operations
Stock Clerk Associate - Walmart Canada
(2016-05 - 2017-06)
- Organized inventory and assisted customers on the sales floor
- Helped maintain displays and supported daily store operations
Education
Certificate - Customer Service - Mohawk College
Secondary School Diploma - School of Applied Art and Design
