Josh

Results-driven sales and customer service professional with over 10 years of experience in client relations, business development, negotiations, and customer satisfaction. Proven ability to build strong client relationships, exceed sales goals, resolve complex issues, and communicate effectively with diverse audiences. Experienced in insurance sales, direct marketing, security operations, and delivery logistics.

Recognized for professionalism, adaptability, leadership, and a strong commitment to delivering exceptional customer experiences.

Delivery Driver - Uber Technologies Inc. - Niagara Region, ON

(2024-01)

• Complete deliveries efficiently while maintaining high customer satisfaction ratings.
• Utilize GPS and route optimization tools to ensure timely and accurate deliveries.
• Verify order accuracy and compliance with company and merchant standards.
• Communicate proactively with customers regarding delivery updates and special requests.
• Manage multiple deliveries simultaneously while maintaining quality service standards.

Insurance Broker - Scoop Insurance - Welland, ON

(2021-09 - 2023-10)

• Consulted with prospective clients to identify insurance needs and recommend suitable coverage solutions.
• Educated clients on policy options, benefits, exclusions, and coverage details.
• Researched insurance products and negotiated with underwriters to secure competitive solutions.
• Processed policy applications, documentation, renewals, and policy binding procedures.
• Built strong client relationships through professional service and ongoing support.

Security Officer - G4S Security Solutions - Niagara Region, ON

(2017 - 2019)

• Conducted routine patrols of industrial facilities to identify safety risks, policy violations, and security concerns.
• Maintained detailed incident reports and daily activity logs.
• Investigated suspicious activity and documented findings accurately.
• Controlled site access and verified authorization for personnel and visitors.
• Assisted in maintaining a safe and secure environment for employees and property.

Enumerator / Refusal Specialist - Statistics Canada - Niagara Falls, ON

(2016 - 2016)

• Conducted interviews and collected confidential census information through telephone and in-person interactions.
• Planned and organized survey routes within assigned regions.
• Managed sensitive situations and successfully engaged reluctant participants.
• Ensured accuracy, confidentiality, and compliance with data collection procedures.
• Reported hazards, access issues, and operational concerns to supervisors.

Safety Services Team Member - Hornblower Niagara Cruises - Niagara Falls, ON

(2014 - 2014)

• Assisted with crowd management and guest services for thousands of visitors daily.
• Maintained security procedures and monitored facility access points.
• Responded to guest inquiries while delivering exceptional customer service.
• Prepared incident reports and documented unusual occurrences.
• Coordinated with emergency responders, law enforcement, and medical personnel when required.

Marketing Representative (Door-to-Door & Telephone Sales) - Landmark Home Solutions - St. Catharines, ON

(2011 - 2017)

• Generated leads and sales through direct marketing and customer engagement.
• Built rapport with prospective customers and effectively communicated product benefits.
• Consistently met or exceeded sales targets and performance goals.
• Developed and maintained client databases for follow-up opportunities.
• Contributed to team success through leadership, mentorship, and positive motivation.

Sales Associate - Tommy Hilfiger - Niagara Falls, ON

(2009-06 - 2011-01)

• Delivered exceptional customer service and consistently exceeded sales goals.
• Utilized consultative and suggestive selling techniques to increase revenue.
• Maintained merchandising standards and promotional displays.
• Assisted customers with product selection and purchasing decisions.
• Supported a collaborative and customer-focused team environment.

Police Foundations Diploma - Police Foundations - Niagara College of Applied Arts and Technology (2013 - 2014)

Law and Security Administration for Customs Diploma - Law and Security Administration for Customs - Niagara College of Applied Arts and Technology (2010 - 2012)