Mbacham Mudeh

I am a compassionate, highly organized, bilingual Community Service Worker with 1+ years of experience in senior living and geriatric care, and deep expertise in culturally sensitive case management and family navigation, with a strong background in dementia care and personalized programming. I have a proven ability to lead small- and large-group activities, coordinate family events, provide one-on-one recreational sessions, and develop recreational programs. Fluent in English and French, I have a proven record of facilitating case management, crisis intervention, and access to local social services.

I provide client-centred, culturally sensitive, and confidential services and collaborate with multidisciplinary teams. I support individuals and families from diverse backgrounds, connect clients with community resources, and promote independence and well-being.

Community Service Worker at Deerwood Creek Community (2026-04 – 2026-06)

• Organizing and leading activities like group exercises, arts and crafts, and memory-sharing workshops.
• Working alongside healthcare providers and social workers to ensure holistic care.
• Interviewing clients to understand their background, identifying their strengths and needs, and creating personalized, step-by-step action plans to promote independence.
• Serving as a compassionate listener, offering encouragement, and counselling clients to help them build coping strategies.
• Collaborating with nurses and care aides to develop individualized, person-centred care plans. They also act as the primary point of contact for families, fostering open communication.

Bilingual Customer Service Representative (2026-05 – 2026-04)

• Respond to customer inquiries via phone, email, and live chat, and resolve complaints promptly and effectively.
• Utilize various software tools such as Commend Studio to track customer interactions and ensure efficient resolution of customer requests.
• Collaborate with cross-functional teams to resolve complex customer issues.
• Maintain a high level of customer satisfaction by providing accurate information and solutions
• Answer customer questions promptly, and if the queries become more complex, update them with feedback and anticipated waiting time.
• Train new hires on company policies and procedures and provide ongoing support.

Diploma in Community Social Worker (CSW) – Canadian All Care College | Scarborough Campus

Master's Degree in Bilingual Studies