MD Soeb Mokerrom

Desktop Support Specialist

Talent

Hamilton, OntarioMember since March 22, 2023

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About

I am MD Soeb Mokerrom, currently living in Toronto, Canada. I am working in an IT related industry for the last 7 years. I started my career as a business graduate and achieved MBA from Cardiff Metropolitan University but later on in my career I have decided to change my field of study to Information Technology.

So I started working for IT industry and at the same time, I admitted myself to George Brown College to get an advance diploma in Computer System Technology. I started working with Field Nation support and provide IT related service to different retail companies. I also set up network for several small business and construction companies.

I joined IQRA IT solution April, 2016 and started working for NIKE Canada in April, 2018

Experience

DESKTOP SUPPORT Specialist (Level 2) Nike Canada ( Stefanini Inc) Install and update NIKE network images (Win 10/11, MAC OS) to the NIKE network devices

Manage User account in Active Directory include A/C set up, new user A/C setup and multiple authentication
Troubleshoot: Microsoft Outlook (EUDORA), Office 365, Label view Printer, Avaya Phone
Created and maintained email address in MS Exchange, handle query in SQL server
Support Bit locker issue for TV and internet
Install and support IOS devices, dock station and other hardware related peripheral
Provide WAN support through smart hand
Maintain and troubleshoot security software such as Zscaler
Ticket and workload management utilizing management provided ticketing system (Service Now)
Troubleshoot any kind of networking problem
Experience setup and troubleshooting Citrix workspace, SAP, VDI etc. software.
Provide remote support using the BOMGAR representative console
Train/Supervise employee as per the management request