Meagan Jones
Client Services & Operations Professional
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About
Customer-focused professional with extensive experience across automotive dealerships, community services, and developmental support roles. Strong background in client communication, documentation, scheduling, care coordination, and problem-solving in fast-paced environments. Known for professionalism, attention to detail, and the ability to build trust while delivering consistent, high-quality service.
Experience
Developmental Services Counsellor at OCAPDD (2019-08 – Present)
- Manage day-to-day support for multiple clients including medication administration, health appointments, financial tracking, and care documentation while ensuring compliance with organizational and ministry standards
- Prepare, maintain, and update detailed care plans, meeting documentation, client files, and reporting records with accuracy and confidentiality
- Coordinate with families, healthcare providers, and community agencies to support client goals and ensure continuity of care
- Train and mentor new staff in operational procedures, documentation standards, medication administration, and behavioural support strategies
- Support scheduling, logistics, and transportation planning for community outings and client activities
- Maintain strong communication and rapport with clients and stakeholders while managing sensitive situations professionally
Recreation Programmer at City of Ottawa (2018-04 – 2020-04)
- Delivered recreation programs and supported facility operations while ensuring high-quality customer service
- Responded to inquiries, resolved concerns, and supported community members in a professional manner
- Maintained schedules, documentation, and administrative records
- Managed competing priorities in a fast-paced public service environment
- Collaborated with internal teams and external stakeholders to support service delivery
Service Advisor at Embrun Dodge (2016-05 – 2017-04)
- Acted as primary customer contact for vehicle service and repair needs
- Scheduled appointments and coordinated workflow between customers and technicians
- Created repair orders and documented customer concerns accurately
- Communicated service recommendations and technician findings to customers
- Provided estimates and ensured customers were informed throughout repair process
- Maintained ongoing communication regarding vehicle status and completion timelines
- Delivered strong customer service and maintained positive client relationships
Detailer/Installer at Tony Graham Toyota (2011-08 – 2015-10)
- Created detailed work orders and documented customer concerns and service requests
- Entered and maintained vehicle records in dealership management systems
- Performed pre-delivery inspections on new vehicles ensuring safety and quality standards
- Detailed customer and inventory vehicles for sale and delivery
- Installed vehicle accessories including remote starters, vent visors, and body mouldings
- Coordinated with service, sales, and parts departments to support dealership operations
- Ensured vehicles met dealership presentation and quality standards
Education
Fundamentals of Art – Ottawa School of Art (2021 – 2023)
Developmental Services Worker – Algonquin College (2017 – 2019)
American Sign Language – Algonquin College (2014 – 2017)
