Client Services Professional
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I’m a Client Services Professional with over 6 years of experience supporting office operations and delivering exceptional service to clients, colleagues, and leadership. I thrive in fast-paced environments where organization, communication, and problem-solving are key. My experience includes managing high-volume communications, coordinating meetings, preparing reports, and maintaining confidential records, all with a focus on efficiency and professionalism.
I’m passionate about creating smooth processes, supporting teams, and ensuring every client interaction is positive and productive. I enjoy using tools like Microsoft Office and SharePoint to streamline workflows and help organizations run more effectively.
Administrative Assistant – The University of the West Indies, Mona
March 2018 – December 2024
Managed executive calendars, coordinated meetings, and organized agendas to ensure leadership efficiency and timely decision-making.
Trained and onboarded new staff and volunteers, conducted workshops, and mentored colleagues to improve team performance.
Served as primary point of contact for clients, students, and stakeholders, resolving inquiries and requests with professionalism and accuracy.
Coordinated cross-departmental projects, events, and workshops, handling logistics, invitations, and follow-ups to ensure smooth execution.
Prepared reports, presentations, and correspondence for leadership while maintaining confidential records and compliance with data policies.
Optimized office operations using SharePoint and Microsoft Office, improving process efficiency and workflow management.
Supported budget tracking, procurement, and administrative operations, contributing to departmental effectiveness and client satisfaction.
Bow Valley College, Calgary, AB
Post-Diploma Certificate - Health and Human Services Management
Bachelor, Social Work
