Medina Campbell

Results-driven customer service, legal administration, and case management professional with 10+ years of experience supporting clients, managing confidential records, and overseeing complex administrative process in fast-paced environments.

Case Manager - Concentrix

(2023-09 - 2025-06)

• Provided Customer assistance with warranty and arbitration claims for Hyundai Motor America
• Assisted customers with Goodwill reimbursements for repairs and Vehicle rentals
• Processed Better Business Bureau and Lemon Law arbitration claims
• Met weekly matrix targets in customer satisfaction survey results

Legal Assistant - Trend Law Firm

(2022-03 - 2022-09)

• Efficiently and concisely prepare legal documents, draft, and send correspondence for the respective lawyer
• Organize and maintain all files both physically and digitally, manage the lawyer’s calendars, and schedule meetings with their respective clients
• Interact with clients, and legal professionals by phone, email and in person

Customer Service Representative - S&P data

(2021-08 - 2022-03)

• Assisted customers with registration for COVID 19 testing kits for DynaCare
• Provide technical support for ADT USA alarm systems and Apps
• Assist customer with billing disputes for the monthly tenure or service fees

Customer Service Representative - Concentrix

(2020-10 - 2021-03)

• Provided technical support for the Avalon (Apple) campaign.
• Assisted customers with navigating the features of their electronic devices.
• Assisted customers with billing disputes from app purchases.
• Met weekly matrix targets in customer satisfaction survey results

Case Manager - The Salvation Army: Women Integrated Supportive Housing - Calgary

(2013-05 - 2019-03)

• Obtaining information through one-on-one meeting with clients preparing reports and case histories
• Provide professional support to female offenders on conditional release from Federal Correctional Institutions.
• Filling case histories, and other sensitive information pertaining to individuals obtaining services in the program
• Assist residents with the practical preparations for their release such as securing accommodation, employment, opening bank accounts, rebuilding relationships with family/friend and educational upgrading

Paralegal Diploma - Reeves College, Calgary, Alberta (2021-06 - 2022-06)

Working with Homeless Populations: Practice Fundamentals Certificate - University of Calgary (2016-01 - 2016-04)

Correctional Worker Diploma - Centennial College, Scarborough, Ontario (2003-09 - 2006-05)