FINANCIAL SERVICE REPRESENTATIVE - CIBC - Regina
(2022-03)
- Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner.
- Enters information to a computerized database.
- Build and maintain customer relationships.
- A passion to build meaningful relationships with clients.
- A goal-oriented mindset.
- Resolve customer complaints, guide and provide them relevant information through emails and phone.
- Supervise and co-ordinate activities of staff in a shift and conduct pre-shift meetings to ensure they are clear about their duties.
- Recognize and formally acknowledge outstanding staff performance to boost company morale and productivity.
- Great knowledge about customer service principle and ethics.
CUSTOMER SERVICE AGENT - Zara - Montreal
(2021-12 - 2022-03)
- The motivation to go the extra mile for clients.
- A passion to build meaningful relationships with clients.
- A goal-oriented mindset.
- Resolve customer complaints, guide and provide them relevant information through emails and phone.
- Supervise and co-ordinate activities of staff in a shift and conduct pre-shift meetings to ensure they are clear about their duties.
- Recognize and formally acknowledge outstanding staff performance to boost company morale and productivity.
- Great knowledge about customer service principle and ethics.
CASHIER/ CUSTOMER SERVICE - TIM HORTON - REGINA
(2019-05 - 2021-12)
- Provide exceptional customer service experience.
- Promote special deals.
- Resolve customer complaints, guide and provide them relevant information through emails and phone.
- Supervise and co-ordinate activities of staff in a shift and conduct pre-shift meetings to ensure they are clear about their duties.
- Recognize and formally acknowledge outstanding staff performance to boost company morale and productivity.
- Great knowledge about customer service principle and ethics.
Office Adminstration/ Receptionist - THE AGA KHAN UNIVERSITY HOSPITAL - Karachi Pakistan
(2018-01 - 2019-01)
- 100% numerical data entry and scoring calls of employees.
- Verify other people's work for accuracy and rectification.
- Analytical thinking.
- Strong problem solving abilities.
- Accuracy; strong attention to detail.
- problem-solving ability and initiative evident in the implementation and maintenance of efficient patient data management systems
- Prepared and updated medical records in a timely manner and keep confidential.
- Identify medical terminology and words by their component parts and have a great knowledge of physiology and anatomy.
- Proficiency in Microsoft Office, including word processing, email and spreadsheets.
- Familiar with health care system.
- Demonstrates ability to lead teams through change or transformation.
- Have a great time management.
- Familiar with office administrative process and protocols.
- Independently handle workload and work stress.
- Coordinate and provide office and staff support, including but not limited to scheduling and rescheduling meetings, answering e-mail and telephone inquiries and accommodation tours to prospective clients
MEDICAL LAB TECHNOLOGIST, MICROBIOLOGIST - MEMON MEDICAL INSTITUTE HOSPITAL
(2013-09 - 2017-07)
- Manage routine laboratory operation and supervised employees.
- Altered and adjusted methods and procedures to comply with age-specific competency guidelines.
- Conducted chemical analysis of body fluids to determine presence of normal and abnormal components.
- Participated in essential quality improvement programs to maintain accurate and timely laboratory testing and meet customer needs.
- Followed laboratory protocols for specimen processing, analysis and results reporting.
- Trained and oriented new medical technologists to preform and interpret tests.
- Employed microscopic techniques to collect and study blood samples to determine number of cells, morphology and blood group, assessing compatibility for transfusion purposes.
- Input medical tests and clinical results data into computer for storage and retrieval.
- Performed gram staining to prepare tissue for microscopic examination by pathologists.
- Conduct evaluations for as many as 20 patient's daily, chemical analysis, urinalysis and hematology.
- Conducted blood analysis, RH and equipment tests regularly.
- Executed corrective actions when test controls were outside specified limits.
- Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.
- Handled specimens according to laboratory protocols to maximize accuracy and precision of results.
- Kept laboratory in compliance with all applicable guidelines and laws.
