Mehreen Ali

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

FINANCIAL SERVICE REPRESENTATIVE - CIBC - Regina

(2022-03)

• Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner.
• Enters information to a computerized database.
• Build and maintain customer relationships.
• A passion to build meaningful relationships with clients.
• A goal-oriented mindset.
• Resolve customer complaints, guide and provide them relevant information through emails and phone.
• Supervise and co-ordinate activities of staff in a shift and conduct pre-shift meetings to ensure they are clear about their duties.
• Recognize and formally acknowledge outstanding staff performance to boost company morale and productivity.
• Great knowledge about customer service principle and ethics.

CUSTOMER SERVICE AGENT - Zara - Montreal

(2021-12 - 2022-03)

• The motivation to go the extra mile for clients.
• A passion to build meaningful relationships with clients.
• A goal-oriented mindset.
• Resolve customer complaints, guide and provide them relevant information through emails and phone.
• Supervise and co-ordinate activities of staff in a shift and conduct pre-shift meetings to ensure they are clear about their duties.
• Recognize and formally acknowledge outstanding staff performance to boost company morale and productivity.
• Great knowledge about customer service principle and ethics.

CASHIER/ CUSTOMER SERVICE - TIM HORTON - REGINA

(2019-05 - 2021-12)

• Provide exceptional customer service experience.
• Promote special deals.
• Resolve customer complaints, guide and provide them relevant information through emails and phone.
• Supervise and co-ordinate activities of staff in a shift and conduct pre-shift meetings to ensure they are clear about their duties.
• Recognize and formally acknowledge outstanding staff performance to boost company morale and productivity.
• Great knowledge about customer service principle and ethics.

Office Adminstration/ Receptionist - THE AGA KHAN UNIVERSITY HOSPITAL - Karachi Pakistan

(2018-01 - 2019-01)

• 100% numerical data entry and scoring calls of employees.
• Verify other people's work for accuracy and rectification.
• Analytical thinking.
• Strong problem solving abilities.
• Accuracy; strong attention to detail.
• problem-solving ability and initiative evident in the implementation and maintenance of efficient patient data management systems
• Prepared and updated medical records in a timely manner and keep confidential.
• Identify medical terminology and words by their component parts and have a great knowledge of physiology and anatomy.
• Proficiency in Microsoft Office, including word processing, email and spreadsheets.
• Familiar with health care system.
• Demonstrates ability to lead teams through change or transformation.
• Have a great time management.
• Familiar with office administrative process and protocols.
• Independently handle workload and work stress.
• Coordinate and provide office and staff support, including but not limited to scheduling and rescheduling meetings, answering e-mail and telephone inquiries and accommodation tours to prospective clients

MEDICAL LAB TECHNOLOGIST, MICROBIOLOGIST - MEMON MEDICAL INSTITUTE HOSPITAL

(2013-09 - 2017-07)

• Manage routine laboratory operation and supervised employees.
• Altered and adjusted methods and procedures to comply with age-specific competency guidelines.
• Conducted chemical analysis of body fluids to determine presence of normal and abnormal components.
• Participated in essential quality improvement programs to maintain accurate and timely laboratory testing and meet customer needs.
• Followed laboratory protocols for specimen processing, analysis and results reporting.
• Trained and oriented new medical technologists to preform and interpret tests.
• Employed microscopic techniques to collect and study blood samples to determine number of cells, morphology and blood group, assessing compatibility for transfusion purposes.
• Input medical tests and clinical results data into computer for storage and retrieval.
• Performed gram staining to prepare tissue for microscopic examination by pathologists.
• Conduct evaluations for as many as 20 patient's daily, chemical analysis, urinalysis and hematology.
• Conducted blood analysis, RH and equipment tests regularly.
• Executed corrective actions when test controls were outside specified limits.
• Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.
• Handled specimens according to laboratory protocols to maximize accuracy and precision of results.
• Kept laboratory in compliance with all applicable guidelines and laws.

MASTER OF SCIENCE - MICROBIOLOGY - JINNAH UNIVERSITY FOR WOMEN (2016-01 - 2018-12)

BACHELORS OF SCIENCE - MICROBIOLOGY - JINNAH UNIVERSITY FOR WOMEN (2011-01 - 2013-05)