Office Manager - Prostar Plumbing & Heating /Crowfoot Plumbing - Calgary, AB
(2022-11)
- Schedule and coordinate service calls, installations, and maintenance jobs
- Maintain accurate records of jobs, invoices, permits, warranties, and equipment
- Process incoming/outgoing mail, email correspondence, and phone calls
- Order office and job-site supplies, tools, and equipment as needed
- Answer customer inquiries and provide job status updates.
- Outbound call existing members to book member inspections .
- Follow a 3 -day calling board procedure to ensure our technicians are successful for their daily appointments.
- Call existing clients to ensure the work performed is satisfactory & collect final balances , email final invoices , process payments
- Deliver outstanding customer service
- Dispatch technicians and coordinate job scheduling based on priority and location
- Follow up with customers for feedback and service satisfaction
- Handle and resolve customer complaints or escalate when necessary
- Handle payroll for office and field staff, including time tracking
- Ensure all vehicles registrations & insurance are up to date .
- Ensure all permits, inspections, and compliance paperwork are completed
- Assist with recruiting, onboarding, and training new employees
- Maintain employee files, certifications, and health & safety records
- Monitor and enforce company policies and procedures
- Support the owner with reports, KPIs, or administrative tasks
- Daily meetings on sales targets & goals
- Ensuring all CSR are maintaining a 75-85% booking rate on all inbound calls.
- Full knowledge using Service titan to manage coordinate and dispatch technicians.
- Processing , re-selling estimates , adjusting invoices & processing refunds.
- Ensuring all daily operations run effective and smoothly by working with the service manager .
- Planning effectively & thinking outside the box to ensure all technicians have a full schedule for the day
- Resolve customer concerns, complaints, or rescheduling needs efficiently
- Maintain strong relationships with clients to ensure satisfaction and repeat business
- Track leads and advertising response using platforms like Lead to Speed and service Titan
Plumbing Project Cordinator - Legacy Heating & Cooling - Calgary
- Coordinated day-to-day plumbing projects from planning through completion in fast-paced construction environments
- Scheduled crews, subcontractors, inspections, and service calls to ensure projects stayed on timeline and within budget
- Communicated with project managers, suppliers, contractors, and clients regarding project updates, materials, and scheduling changes
- Managed purchase orders, invoices, work orders, permits, and project documentation
- Tracked project progress, deadlines, and material deliveries while resolving scheduling conflicts and delays
- Maintained organized records, contracts, and compliance documentation
- Supported multiple projects simultaneously while meeting tight deadlines and prioritizing urgent tasks
- Coordinated new construction and renovation plumbing projects while ensuring smooth workflow between office and field staff
- Provided administrative and operational support to improve efficiency and project completion timelines
Store Manager - Salvation Army Thrift Store - Calgary, AB
(2019-11 - 2022-11)
- Oversee daily store operations to ensure smooth functioning
- Open and close the store according to company procedures
- Monitor inventory levels and order stock as needed
- Maintain cleanliness, organization, and safety standards
- Ensure compliance with company policies, procedures, and government regulations
- Recruit, hire, train, and supervise staff
- Schedule shifts and manage employee attendance
- Travel to varias locations to train newly hired managers
- Conduct performance reviews and provide coaching or corrective action
- Motivate team members to meet and exceed goals
- Handle conflicts and resolve employee or customer issues
- Drive sales and profitability through effective merchandising and promotions
- Set and track sales targets for the store and team
- Ensure excellent customer service is delivered by all staff
- Handle escalated customer complaints and returns professionally
- Monitor and report on store budgets, sales, and expenses
- Prepare daily, weekly, or monthly sales reports
- Manage cash handling, bank deposits, and POS system accuracy
- Minimize losses and control shrinkage through effective loss prevention practices
- Coordinate in-store promotions, seasonal setups, and product displays
- Build community presence or relationships to attract more foot traffic
Assistant Manager - Dollar Tree
(2015-02 - 2018-09)
- Support daily sales goals and motivate the team to meet performance targets
- Provide exceptional customer service and handle escalated customer concerns
- Monitor sales floor activity to ensure a positive shopping experience
- Train staff on upselling, product knowledge, and service techniques
- Assist with creating in-store promotions or merchandising displays
- Supervise, coach, and support sales associates and cashiers
- Help onboard and train new employees
- Provide feedback and participate in performance evaluations
- Support a positive and productive work environment
- Delegate daily tasks and ensure
- Open and close the store according to company policy
- Oversee cash handling, register balancing, and daily bank deposits
- Monitor inventory levels, assist with stock ordering, and manage deliveries
Billing, Customer Service, Advertising Clerk - B&B Mobile Pressure Wash - Lancaster, ON
(2003 - 2013)
- Prepare, process, and send customer invoices accurately and on time
- Handle billing inquiries, resolve discrepancies, and follow up on overdue payments
- Maintain accurate financial records and update billing databases or software (e.g., QuickBooks)
- Coordinate with accounting and finance teams to ensure smooth payment processing
- Respond promptly to customer questions or concerns via phone, email, or in person
- Assist customers with account updates, service orders, or product information
- Manage customer complaints and escalate issues as necessary to ensure satisfaction
- Manage email correspondence and schedule appointments or meetings as needed
- Order and maintain inventory of office and promotional supplies
- Support other departments with administrative tasks as requested
- Gained strong working knowledge of pressure washing services and trucking operations through direct support, scheduling, customer service, and field coordination. Familiar with industry standards, equipment types, and service
