Michael Alagbe

Top-performing telecommunications sales professional with 8+ years of experience in outbound sales, customer acquisition, objection handling, and relationship-driven closing across residential, call center, and telecommunications environments. Proven record of exceeding quotas in high-volume, high-pressure sales roles with Bell Aliant contracted sales programs and startup ISP environments. Recognized for strong communication, resilience, consultative selling, and ability to build trust quickly with customers.

Experienced in CRM management, outbound prospecting, relationship-based sales, upselling, and customer retention. Adept at handling high call volumes, identifying customer needs, and presenting tailored telecommunications solutions that drive revenue growth and customer satisfaction.

Sales Representative / Installer - Purple Cow Internet - Sydney, Nova Scotia

(2025-04)

• Manage full-cycle telecommunications sales including prospecting, lead qualification, customer presentations, closing, and post-sale support.
• Consistently rank among top-performing sales representatives within the organization.
• Generate new customer acquisition in highly competitive residential markets.
• Build customer trust by simplifying technical internet and telecom products into customer-friendly solutions.
• Handle customer objections, competitor comparisons, and pricing negotiations effectively.
• Maintain accurate customer records, installations, and account documentation through CRM systems.
• Independently manage territory planning and daily sales activity targets.
• Support operational needs in a fast-paced startup environment while maintaining strong customer satisfaction.

Neighborhood Marketing Representative - O.S.L Direct Services (Bell Aliant Contract) - Atlantic Canada

(2020-02 - 2024-12)

• Sold Bell Aliant telecommunications products and services through direct residential customer acquisition campaigns.
• Ranked #2 sales representative in the Atlantic region among Bell-contracted representatives.
• Consistently exceeded monthly sales targets and performance KPIs.
• Built strong customer relationships through consultative and relationship-focused sales approaches.
• Educated customers on fiber internet, TV, home phone, and bundled telecom solutions.
• Managed independent territory planning, lead generation, and closing activities.
• Demonstrated resilience and persistence in high-rejection, high-performance environments.
• Maintained detailed customer and sales records within CRM platforms.
• Developed strong communication, persuasion, and conflict-resolution skills.

Inside Sales Representative - Servicom LLC (OnStar Contract)

(2017-02 - 2018-12)

• Handled high-volume inbound and outbound customer sales calls.
• Met and exceeded sales and customer service KPIs in a fast-paced call center environment.
• Utilized CRM systems to manage customer accounts, process orders, and schedule follow-ups.
• Identified customer needs and recommended tailored product and service solutions.
• Resolved customer concerns professionally while maintaining strong customer satisfaction.

Retention Specialist - Concentrix (SiriusXM Contract)

(2014-01 - 2016-09)

• Retained customers through consultative problem-solving and relationship management.
• Managed escalated customer concerns and provided effective solutions to improve customer experience.
• Achieved strong customer satisfaction metrics while working within performance-driven environments.
• Upsold service packages and additional offerings while maintaining customer trust.

Bachelor of Engineering - Petroleum Engineering Technology - Cape Breton University (2012 - 2016)