Michael Bannor Ofori

Detailed-oriented technical professional with 5+ years of hands-on experience troubleshooting, installing, and maintaining network infrastructure and end-user systems, seeking a hands-on Telecommunication Technician role. Comfortable working independently across multiple sites, lifting equipment, and working at elevated heights. Strong customer-service orientation built through direct client support and technical training.

Currently completing an MEng in Internetworking, adding deep networking and infrastructure-troubleshooting knowledge to a proven track record of reliable, in-person technical support.

Classroom Support Technologist - Dalhousie University - Halifax

(2025-01)

• Provide Tier-3 technical support for network and AV-related issues, ensuring a 98% resolution rate.
• Assist in network connectivity troubleshooting, including wireless infrastructure support.
• Perform capacity management and equipment optimization for classroom network devices.
• Support change management processes, ensuring minimal disruptions to operations.

Network Administrator - Kwasi Oppong Group of Companies - Ghana

(2021-03 - 2023-11)

• Diagnosed complex networking issues using specialized software and hardware tools, enhancing overall system performance.
• Executed improvements on LAN/WAN infrastructure, routers, switches, and wireless access points to optimize reliability and security.
• Implemented security measures and managed traffic policy via Cisco PIX firewall to protect data and ensure compliance.
• Delivered hands-on user training on network resources and troubleshooting procedures.
• Maintained the company's Management System, ensuring data availability and security.
• Migrated critical database systems to cloud-based backup solutions.

Student IT Support - University of Education, Winneba - Ghana

(2018-01 - 2020-07)

• Provided face-to-face technical support to students and staff, troubleshooting hardware, software, and network issues on the spot.
• Installed, configured, and maintained lab and networked equipment, performing routine repair and preventive maintenance.

Application Operations Analyst - MTN Telecommunications - Ghana

(2014-10 - 2018-01)

• Supported telecom service and CRM applications for a major mobile network operator, resolving customer connectivity and service issues.
• Acted as a technical point of contact for customers experiencing service disruptions, translating issues into clear guidance for non-technical users.
• Analyzed service logs to troubleshoot recurring faults, collaborating with IT and network operations teams on root-cause resolution.

MEng - Internetworking - Dalhousie University (2024-01 - 2026-01)

BSc - Information Technology Education - University of Education Ghana (2009-01 - 2013-01)