Michela Diliberto
CUSTOMER SERVICE & CLIENT RELATIONS SPECIALIST
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About
Dynamic Customer Service Professional with experience delivering exceptional client experiences in fast-paced environments.
Multilingual Communicator: Fluent in English and Italian, with strong professional working proficiency in Spanish (excellent listening/comprehension and clear spoken communication). Problem-Solving & De-escalation: Proven ability to address customer inquiries, handle high-pressure situations calmly, and resolve concerns with empathy and efficiency.
Strong Technical & Administrative Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and digital POS/client management systems.
Experience
Guest Services & Front Representative - Ammucca - Toronto, ON
(2026-07)
Customer Service Specialist - Cave Bianche Hotel - Favignana, Italy
(2025-05 - 2025-10)
Front-of-House Customer Representative - Gohan San Lorenzo - Palermo, Italy
(2023-12 - 2024-03)
Italian Language Instructor - Scuola PIB (Piccoli Italiani di Boston) - Boston, MA
(2024-09 - 2024-12)
- Facilitated engaging language instruction for children (aged 2–14) at Scuola PIB, adapting communication styles to diverse learning needs and building trust with parents and administrators.
Volunteer Shift Lead - It’s Crazy Clean - Boston, MA
(2024-07 - 2024-12)
- Oversee cleaning staff and facility maintenance at It’s Crazy Clean, conducting thorough quality control inspections to uphold safety and cleanliness standards.
Education
High School Equivalency Diploma (HISET) - Massachusetts Department of Elementary and Secondary Education, USA (2025-02)
