Sunnet Rafi
Customer Service Professional | Client Relations & Operations
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About
Results-driven customer service professional with experience across banking, retail, and business environments. Skilled at managing client relationships, resolving issues swiftly, and coordinating multi-priority workflows in fast-paced settings.
Experience
Customer Service Associate - Datsuzoku Marketing
(2025-05 - 2026-07)
- Managed personalized support for 20+ business clients, handling inquiries, follow-ups, and scheduling to meet deadlines
- Built lasting client relationships by resolving concerns promptly and maintaining consistent, clear communication
- Collaborated with team members and vendors to coordinate projects and deliver a seamless client experience
Administrative Coordinator - Levida Home Furniture - Markham
(2025-02 - 2025-09)
- Delivered front-desk and showroom support, guiding customers through orders, invoices, and delivery coordination
- Maintained accurate records of customer, product, and order data in a high-volume retail environment
- Streamlined daily operations by organizing records, tasks, and customer-facing areas for efficiency
Administration Assistant - Mr. Beaver Inc. - Concord
(2023-11 - 2025-01)
- Drove customer engagement via promotions, online outreach, and professional brand communications
- Resolved client inquiries and coordinated marketing activities with business owners and team members
- Managed competing priorities under tight deadlines while maintaining strong attention to detail
Client Advisor - RBC Royal Bank of Canada
(2021-06 - 2022-09)
- Advised clients on banking products, processed transactions, and resolved issues in a fast-paced RBC branch environment
Education
Business Essentials - Academy of Learning Career Collage (2026)
B.Sc. - Industrial Engineering - Islamic Azad University, Tehran, Iran (2017)
