Sunnet Rafi

Results-driven customer service professional with experience across banking, retail, and business environments. Skilled at managing client relationships, resolving issues swiftly, and coordinating multi-priority workflows in fast-paced settings.

Customer Service Associate - Datsuzoku Marketing

(2025-05 - 2026-07)

• Managed personalized support for 20+ business clients, handling inquiries, follow-ups, and scheduling to meet deadlines
• Built lasting client relationships by resolving concerns promptly and maintaining consistent, clear communication
• Collaborated with team members and vendors to coordinate projects and deliver a seamless client experience

Administrative Coordinator - Levida Home Furniture - Markham

(2025-02 - 2025-09)

• Delivered front-desk and showroom support, guiding customers through orders, invoices, and delivery coordination
• Maintained accurate records of customer, product, and order data in a high-volume retail environment
• Streamlined daily operations by organizing records, tasks, and customer-facing areas for efficiency

Administration Assistant - Mr. Beaver Inc. - Concord

(2023-11 - 2025-01)

• Drove customer engagement via promotions, online outreach, and professional brand communications
• Resolved client inquiries and coordinated marketing activities with business owners and team members
• Managed competing priorities under tight deadlines while maintaining strong attention to detail

Client Advisor - RBC Royal Bank of Canada

(2021-06 - 2022-09)

• Advised clients on banking products, processed transactions, and resolved issues in a fast-paced RBC branch environment

Business Essentials - Academy of Learning Career Collage (2026)

B.Sc. - Industrial Engineering - Islamic Azad University, Tehran, Iran (2017)