Salima Sarbout
Customer Service Assistant / Client Relations Representative
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About
Seasoned team leader with 20 years of experience in operational support, rigorous administration of records, and team coordination. Currently pursuing further studies in Office Administration at Collège La Cité to obtain my certificate of proficiency this year. Recognized for my command of office and collaboration tools, strong organizational skills, and meticulous handling of confidential data.
Excellent communicator, able to manage priorities efficiently in high-volume environments while providing exceptional customer service.
Experience
Customer Service Assistant / Client Relations Representative - Fès, Maroc
(2005 - 2008)
- Front-line reception: Provided a warm and professional welcome to the public (by phone and email), assessed needs, and efficiently directed service users to the appropriate services.
- Data entry and correspondence: Entered key administrative information into the computer system after each interaction and contributed to drafting operational reports.
Team Supervisor – Administration and HR - CALLINOUT - Fès, Maroc
(2008 - 2026)
- Personnel file management: Handled the full administrative process for new hires, from carefully screening applications to creating and updating personnel files.
- Office supervision: Guided and supported a team of 15 office staff members on a daily basis, optimizing work processes and ensuring compliance with internal administrative guidelines.
Education
Office Administration Training (Certificate of Proficiency) - Office Administration - Collège La Cité
Bachelor's degree - French language and literature - Université Mohammed Ben Abdellah
