Mikaela Sarmiento

Act as a HR partner and coach for General Managers operation leadership, helping drive talents, culture and performance across multiple locations. Manage hiring, onboarding, succession planning and development pathways for employees and future leaders. Support conflict resolution, employee engagement and being initiatives.

Market People Lead / Food Service Supervisor at Mcdonald's (2024-01 – 2026-04)

• Act as a HR partner and coach for General Managers operation leadership, helping drive talents, culture and performance across multiple locations.
• Manage hiring, onboarding, succession planning and development pathways for employees and future leaders.
• Support conflict resolution, employee engagement and being initiatives.
• Supervise, coordinate, and assign duties to food service staff during shifts
• Ensure food quality, portion control, presentation standards, and service consistency
• Monitor compliance with food safety, sanitation, and health regulations
• Oversee opening and closing procedures, including cash handling when required
• Plan and manage work schedules to meet operational needs
• Train, coach, and support employees on procedures, safety, and customer service standards
• Monitor inventory levels, assist with ordering supplies, and minimize waste
• Resolve operational issues and customer concerns efficiently and professionally
• Ensure adherence to company policies, procedures, and performance standards

Assistant Manager at Wendy's Philippines (2022-04 – 2024-01)

• Assist the Restaurant Manager in overseeing daily restaurant operations
• Supervise and coordinate the activities of food service staff during assigned shifts
• Ensure food quality, cleanliness, and customer service standards are consistently met
• Support staff training, onboarding, and performance monitoring
• Assist in preparing work schedules and managing staff attendance
• Monitor inventory levels, assist with ordering supplies, and control food waste
• Handle customer concerns and resolve issues professionally
• Ensure compliance with health, safety, and sanitation regulations
• Assist with cash handling, daily sales reporting, and closing procedures
• Enforce company policies, procedures, and operational guidelines

FULL TIME BARISTA at STARBUCKS, PHILIPPINES (2020-02 – 2021-04)

• Preparing beverages according to Starbucks standards, including espresso-based drinks, teas, and other specialty beverages.
• Providing excellent customer service by taking orders, recommending products, resolving complaints, and creating a welcoming environment.
• Maintaining store cleanliness and organization, including cleaning equipment, restocking supplies, and ensuring food safety standards are met.
• Operating the cash register and accurately handling transactions.
• Collaborating with team members to ensure smooth operations and a positive work environment.
• Adapting to a fast-paced environment, including rotating between stations such as the espresso bar and Frappuccino station as needed.

Local Store Marketing at MCDONALD'S PHILIPPINES (2015-12 – 2019-05)

• Plan and implement local marketing initiatives and in-store promotions
• Coordinate promotional activities, events, and product launches at store level
• Support national and regional marketing campaigns through local execution
• Develop partnerships with local schools, communities, and organizations
• Prepare marketing materials and ensure proper in-store placement
• Monitor campaign performance and customer response
• Assist in organizing community outreach and brand engagement activitie
• Ensure compliance with McDonald's branding and marketing guidelines
• Collaborate with store management to support sales and traffic objectives

Elementary – San Fernando Elementary School (2005 – 2011)

Secondary – Pampanga High School (2011 – 2015)

BS Criminology in Criminology – Our Lady of Fatima University (2015-09 – 2019-07)