Mikhael Abel

Reliable and hardworking customer service professional with 10+ years of experience in fast-paced retail and entertainment environments. Experienced in stocking merchandise, maintaining organized sales areas, assisting customers, supporting daily operations, and following health and safety procedures. Recognized for strong teamwork, attention to detail, dependability, and the ability to work efficiently in high-volume settings.

Committed to maintaining merchandising standards, providing excellent customer service, and contributing to an organized and safe shopping environment.

Cast Member at Cineplex Courtney Park (2016-04 – Present)

• Deliver friendly, professional customer service while assisting guests and responding to questions and requests.
• Maintain clean, organized, and fully stocked concession, lobby, auditorium, and common areas throughout each shift.
• Replenish supplies and products to support daily operations and enhance the guest experience.
• Organize guest traffic and maintain safe walkways during high-volume periods and special events.
• Follow company safety, sanitation, and operational procedures to maintain a safe environment for guests and staff.
• Assist with opening and closing duties, ensuring operational readiness and merchandising standards are maintained.
• Train new employees on operational procedures, safety standards, and customer service expectations.
• Work collaboratively with team members to complete tasks efficiently while meeting operational goals.
• Resolve customer concerns professionally and escalate issues when necessary.
• Perform physically active duties including lifting, carrying supplies, cleaning, and moving equipment as required.

Cashier at Food Basics (2013-08 – 2013-09)

• Processed customer transactions accurately using POS systems while delivering excellent customer service.
• Assisted customers by locating products and answering questions about merchandise.
• Stocked front-end merchandise and maintained clean, organized checkout areas.
• Collected shopping carts and ensured the sales floor remained safe and accessible.
• Assisted with inventory replenishment and general store maintenance.
• Processed returns and exchanges according to company policies.
• Supported team members during busy periods to maintain efficient store operations.

High School Diploma – St Edmund Campion Catholic Secondary School (2014-06)