Milica Anic

Communications student at Simon Fraser University with a Diploma in Journalism and hands-on experience in customer service and front desk operations. Creating a great first impression comes naturally to me, and I take pride in making every guest feel welcome. Skilled at building client relationships, managing busy schedules, and delivering professional service in fast-paced environments.

Organized, dependable, and a strong team player who enjoys helping create a positive experience from the moment guests arrive.

Front Desk Concierge - Supernova Salon - North Vancouver, BC

(2022-01 - 2023-08)

• Managed high-volume client bookings and appointment scheduling using Phorest, ensuring efficient service and a smooth guest experience.
• Welcomed clients as the first point of contact, providing friendly, professional service and creating a positive first impression.
• Coordinated daily client flow in a fast-paced environment, working closely with stylists to keep appointments running on schedule.
• Responded to phone calls and client inquiries while handling multiple tasks with accuracy and professionalism.
• Promoted salon services and retail products while maintaining strong customer relationships.

Lead Hostess - Earls Kitchen + Bar - Penticton, BC

(2022-01 - 2022-09)

• Managed reservations in person and over the phone while maintaining accurate waitlists.
• Welcomed guests, accommodated special requests, and provided exceptional customer service.
• Coordinated seating and worked closely with servers to ensure smooth restaurant operations.
• Trained new host team members and provided support during busy shifts.
• Processed cash, debit, and credit transactions accurately.

Bachelor of Arts - Communications - Simon Fraser University (2025-09)

Diploma - Journalism - Langara College (2022-06 - 2024-12)