Min-Young Chung

RIBO-licensed Personal Lines Insurance Professional with over four years of brokerage experience managing complex client portfolios, underwriting, renewals, and account servicing. Recognized as a trusted technical resource and team mentor, with experience supporting staff development, reviewing work quality, managing escalations, and assisting with workflow coordination. Proven ability to build strong relationships with Producers, insurers, and underwriters while driving service excellence, operational efficiency, and client retention.

Account Executive | Personal Lines Service Specialist - Acera Insurance Services Ltd.

(2022)

• Manage a high-volume Personal Lines portfolio supporting approximately 1,000 policies, providing expertise in underwriting, new business, renewals, policy servicing, and client retention.
• Serve as a trusted technical resource, mentoring team members and providing guidance on complex files, coverage interpretation, and service best practices.
• Train and onboard new employees, review work quality, and promote consistency, accuracy, and service excellence across the team.
• Assist with workflow prioritization, escalation management, and operational oversight, providing leadership support during management absences and driving continuous process improvements.
• Resolve complex client, coverage, and underwriting issues through strong partnerships with insurers, underwriters, and internal stakeholders.
• Support Producers with new business development and strategic account management while ensuring exceptional client service.

Customer Service Representative - Prollenium

(2021 - 2022)

• Delivered high-quality customer service by managing inquiries, processing orders, and handling sensitive information with accuracy and professionalism.
• Resolved customer issues, balanced multiple priorities, and maintained detailed records in a fast-paced, service-driven environment.

Customer Service & Dispatcher - Air Quality Dunrite

(2020 - 2020)

• Managed customer inquiries and dispatch scheduling in a high-volume environment, ensuring efficient service delivery and customer satisfaction.
• Generated new business through outbound prospecting and relationship development.

Customer Service Specialist - Roy Foss Motors

(2018 - 2019)

• Resolved customer concerns and coordinated complex scheduling in a fast-paced service environment.
• Strengthened client relationships and supported business growth through exceptional customer service.

Front & Back of House - Fresh Burger

(2015 - 2018)

• Led daily operations and supervised team members in a high-volume environment, ensuring service standards, productivity, and customer satisfaction.
• Trained and coached staff, delegated responsibilities, and resolved operational issues to support efficient team performance.

College Diploma - Writing for Film & Television - Toronto Film School (2018)

Social Justice & Public Policy - University of Guelph

International Baccalaureate (IB) Diploma - Upper Canada College (2010)