Miracle Angela

Highly motivated Business Administration graduate with a diploma in Human Resources Management, eager to apply knowledge of HR principles, recruitment, and employee relations in an entry-level HR or administrative role. Strong customer service experience gained from the food service and hospitality industries. Recognized for excellent communication, teamwork, and problem-solving abilities in fast-paced environments.

Front Desk Agent - Hyatt Place Edmonton-West - Edmonton, Alberta

• Assisted guests with check-ins, check-outs, and general inquiries, ensuring a seamless experience.
• Maintained guest rooms and public areas to high cleanliness and organization standards.
• Addressed customer concerns promptly, showcasing problem-solving and conflict resolution skills.
• Coordinated with other departments to enhance guest satisfaction and hotel operations.

Crew Member - New York Fries - Edmonton, Alberta

(2022-05 - 2024-01)

• Provided exceptional customer service, ensuring customer satisfaction in a fast-paced environment.
• Handled cash transactions and operated point-of-sale (POS) systems accurately.
• Maintained high food safety and cleanliness standards in compliance with health regulations.
• Assisted in training new team members and fostering a positive work environment.

Diploma - Business Administration – Human Resources Management - Northern Alberta Institute of Technology (2024)