Office Manager / Accounts Payable / Business Analyst at R Ranch in the Mountains (2025-11 – Present)
Financial analytics, accounts payable management, and business analysis for a mountain resort property
- Financial Analytics utilizing QuickBooks Desktop/Online, Accounts Receivable/Payable, and General Ledger.
- Leveraged Newbooks analytics to track seasonal occupancy trends, implementing dynamic pricing strategies that increased peak-season revenue.
- Prepared weekly and monthly AP reports.
- Created SOP's to help train future and current staff
- Assisted the front office with check-ins and checkouts.
Open Enrollment Specialist at BCInsourcing (2025-10 – 2025-11)
Health insurance open enrollment support and customer guidance
- Processed 5 accounts open enrollment simultaneously
- Guided customers through the enrollment process, ensuring accurate completion of forms.
- Assisted clients with inquiries related to open enrollment processes, health insurance plans, benefits, and eligibility.
- Resolved issues and answered questions regarding policy changes and coverage options.
Park Attendant / Data and Process Improvement at US Army Corps (2023-03 – 2025-10)
Park operations, customer service, and data analysis for recreation and reservation systems
- Increased America the Beautiful pass sales by 58% over the previous year
- Designed an Excel Macro to advance the reservation procedures
- Enhanced customer experience, resulting in a 15% increase in campsite sales.
- Assisted customers in purchasing camp sites and resolved customer issues
Data Analyst I at Randstad Technologies / Softworld / Pyramid Consulting (2019-03 – 2023-06)
Database management, data analysis, and process improvement for technology consulting firm
- Migrated inventory and POS into a HQ Database, reducing revenue loss by 24%
- Constructed device and model templates in ServiceNow for the sales department
- Utilized data visualization techniques, SQL queries in MySQL, Oracle SQL, and Access Database to present and explain complex data sets
- Automated inventory and POS reports, including interactive graphs and pivot tables through Excel, Access databases, and SalesForce.
- Researched shipping and receiving records to validate charges for Ocean, Rail, and Semi transporting and distribution, increasing by 3% avg. per transportation
- Developed HR interactive forms and database streamlining the onboarding process from 4 databases, reducing the process by 33%
- Utilized Salesforce Analytics Cloud, Database management, and Data Center to communicate business insights effectively
Various positions at AT&T Mobility (1998-03 – 2018-12)
Multiple roles spanning 20+ years in telecommunications including UAT, metrics analysis, and dashboard development
- Executed UAT and resolution discovery on 140+ metrics and 38 filters, reducing production errors and launch delay by 18%
- Consolidated metric dashboards: Dash (target audience: 2,700 internal employees) and Compass (target audience: 600 external partners)
- Projected presentation of Timeline and Entity Relationship Diagram using Lucidchart
