Misty Blackwell

Data Analyst & Customer Service professional with 10+ years of experience supporting customer satisfaction, process improvement, and data-driven decision-making. Skilled in SQL, Excel automation, and financial reporting, with a proven track record of enhancing customer experience, streamlining processes, and delivering actionable insights. Recognized for strong communication, problem-solving, and cross-functional collaboration that improve business performance.

Office Manager / Accounts Payable / Business Analyst at R Ranch in the Mountains (2025-11 – Present)

Financial analytics, accounts payable management, and business analysis for a mountain resort property

• Financial Analytics utilizing QuickBooks Desktop/Online, Accounts Receivable/Payable, and General Ledger.
• Leveraged Newbooks analytics to track seasonal occupancy trends, implementing dynamic pricing strategies that increased peak-season revenue.
• Prepared weekly and monthly AP reports.
• Created SOP's to help train future and current staff
• Assisted the front office with check-ins and checkouts.

Open Enrollment Specialist at BCInsourcing (2025-10 – 2025-11)

Health insurance open enrollment support and customer guidance

• Processed 5 accounts open enrollment simultaneously
• Guided customers through the enrollment process, ensuring accurate completion of forms.
• Assisted clients with inquiries related to open enrollment processes, health insurance plans, benefits, and eligibility.
• Resolved issues and answered questions regarding policy changes and coverage options.

Park Attendant / Data and Process Improvement at US Army Corps (2023-03 – 2025-10)

Park operations, customer service, and data analysis for recreation and reservation systems

• Increased America the Beautiful pass sales by 58% over the previous year
• Designed an Excel Macro to advance the reservation procedures
• Enhanced customer experience, resulting in a 15% increase in campsite sales.
• Assisted customers in purchasing camp sites and resolved customer issues

Data Analyst I at Randstad Technologies / Softworld / Pyramid Consulting (2019-03 – 2023-06)

Database management, data analysis, and process improvement for technology consulting firm

• Migrated inventory and POS into a HQ Database, reducing revenue loss by 24%
• Constructed device and model templates in ServiceNow for the sales department
• Utilized data visualization techniques, SQL queries in MySQL, Oracle SQL, and Access Database to present and explain complex data sets
• Automated inventory and POS reports, including interactive graphs and pivot tables through Excel, Access databases, and SalesForce.
• Researched shipping and receiving records to validate charges for Ocean, Rail, and Semi transporting and distribution, increasing by 3% avg. per transportation
• Developed HR interactive forms and database streamlining the onboarding process from 4 databases, reducing the process by 33%
• Utilized Salesforce Analytics Cloud, Database management, and Data Center to communicate business insights effectively

Various positions at AT&T Mobility (1998-03 – 2018-12)

Multiple roles spanning 20+ years in telecommunications including UAT, metrics analysis, and dashboard development

• Executed UAT and resolution discovery on 140+ metrics and 38 filters, reducing production errors and launch delay by 18%
• Consolidated metric dashboards: Dash (target audience: 2,700 internal employees) and Compass (target audience: 600 external partners)
• Projected presentation of Timeline and Entity Relationship Diagram using Lucidchart

HHA and CNA certificates, and HS diploma