Moh'd Atoum

● Passionate about keeping update with latest products and technology, transferring features to benefits that meet customer needs through product demonstration .

● Highly motivated to work within a team and open to learn new skills

● Professional communication skills

Summary of Qualifications

● Passionate about keeping update with latest products and technology, transferring features to benefits that meet customer needs through product demonstration .

● Highly motivated to work within a team and open to learn new skills

● Professional communication skills

● Maintain and develop customer relationships to provide exceptional service and achieve organizational results

PROFESSIONAL EXPERIENCE

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Best Buy Canada February 2022 – Current

Connected Solutions Senior

• Perform Floor leadership duties as needed to increase engagement, customer experience & revenue opportunities (Manager on Duty and Sales Lead responsibilities).
• Assist Sales Manager in providing work direction employee performance reviews, clarify company policies and procedures, and monitor Connected Solution Specialists.
• Develop, maintain, and communicate up-to-date knowledge on product, accessories, and other products stocked by Best Buy. Keep team members informed by maintaining and updating essential tools, reference manuals, spec sheets, and product knowledge resources.

Senior Microsoft Expert

Best Buy Canada August 2021 – February 2022

• Play a lead role in transferring knowledge of Microsoft products to other Blue Shirts, through one-to-one communication and maintenance of essential tools, reference manuals, spec sheets and product knowledge resources
• Use sales professionalism integrated with Microsoft selling techniques to understand customer needs and provide the complete solution to all their technology needs, specifically in Microsoft products/solutions
• Educate and energize the customer around the Microsoft ecosystem and software solution (Computing Solutions, Wireless and Connected Home)

Front End Store Assistant and cashier

Costco Wholesale, Toronto April 2020 – November 2020

• Offered exceptional customer service to differentiate and promote the company brand.
• Informed customers about all the product lines and services offered by the company.
• Build customer confidence by actively listening to their concerns and giving appropriate feedback.
• Collaborated with customer service team members to give exceptional service
• Built and maintained effective relationships with peers and upper management.

Corporate Retail Management Part Leader

Samsung Electronics Regional Office, Levant 2011 - 2019

● Conducted product training for team as well for dealers during events.

● Retail mapping: Conducted market survey to select the stores with the highest growth potential with retailers to achieve the maximum return on investment.

● Delivered a plan for retail expansion strategy, resulting in an expansion of 50 new stores in four markets.

● Arranged monthly, a quarterly report for sellout trend for Middle East area

● Collected and analyze competitors information for shelf share, sellout, and their activities.

● Implemented Samsung policy and guidelines for internal processes and display inside the shops.

● Implemented a retail expansion plan to achieve Samsung sales targets in the region.