Mohamad Hamam
Service Advisor
Talent
EdmontonMember since August 20, 2026
Amvic licensedCustomer serviceVehicle inspectionsECP coveragesRetail SalesSubprime Financing
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Amvic licensedCustomer serviceVehicle inspectionsECP coveragesRetail Sales
About
Highly motivated professional with experience in the automotive repair industry. Experienced in performing vehicle inspections and repairs and making recommendations to customers. Proven track record of providing exemplary customer service and ensuring satisfaction.
Experience
Service Advisor - Country Hills Toyota - Calgary
(2022-09 - 2024-09)
- Dispatch shop work to Technicians & monitor repair RO's (15-25 ro's per day)
- Maintain knowledge towards ECP coverages / warranties
- Remain current on new products and changes to existing products
- Assure proper repair-order flow/maximize productivity and minimize work in progress
- Ensure end of day procedures are followed and invoicing is processed for completed jobs
- Monitor/control all Tire / Mechanical warranty activity to ensure compliance with policies
- Flexible and maintain knowledge of front end employee tasks and be able to fill in during absences
- Strong sales performance (top 3 in sales out 13 advisors)
Service Advisor - Royal oak Nissan - Calgary, AB
(2020-01 - 2022-09)
- Dispatch shop work to Technicians & monitor internal repair/maintenance processes and people to prevent operational delays
- Ensure Trail Tire staff training and safety levels are met/exceeded
- Maintain daily sales and production records as prescribed by Manager
- Recommend correct staff levels to meet production requirements
- Remain current on new products and changes to existing products
- Assure proper repair-order flow/maximize productivity and minimize work in progress
- Ensure end of day procedures are followed and invoicing is processed for completed jobs
- Monitor/control all Tire / Mechanical warranty activity to ensure compliance with policies and procedures
- Adhere to company policy on client vehicle care and operation
- Maintain the facility and equipment
- Flexible and maintain knowledge of front end employee tasks and be able to fill in during absences
Assistant Manager - Value Motors ltd - Edmonton
(2014-01 - 2020-01)
- Experience in wholesale / Retail Sales
- Dealing with trade ins on daily basis
- Experience with subprime Financing and lending agencies
- Mechanical experience in German, Japanese, Domestic, etc
- Supervised a team of 6 in sales, mechanical and financing
Education
Higher Advanced Diploma - Human Resources - Halifax University (2001-01 - 2001-01) Dubai, AE
Skills
Service Advisor
