Mohinur Islam

I have extensive experience with customer service and retail, as well as Microsoft Office efficiency from my previous job. I’m interpersonal and and take initiative in leadership opportunities. I’m a recent Business graduate from Seneca College.

Value Village 2013 - Present

Customer Service Representative

• Improved the customer experience by educating customers on the multiple payment options and offers available at the store and highlighting key details about the return policy 
• Managed hundreds of transactions a week by working the cash and ensuring customers receive their respective receipts and change
• Reduced exchanges and refunds by aligning customer and product fit by recommending products based on the customers’ needs and wants 

Customer service coordinator

• SAP Software Solutions experiment with knowledge, including but not limited to invoicing, creating new customers, another supportive knowledge and data entry
• Providing customer service and helping the sales team with prices, quotations, item status, and commentaries with the USA and Germany on a daily basis
• Checked invoices for discrepancies in price, quantity, items, managed online and mail invoicing.
• Generated accounts payable reports, so timely payments can be made to vendors.

HSBC Jun 2022 - August 2022

Administrative Assistant

• Oversaw the information and data management of a 30+ member team to support them in the preparation of accurate reports for clients and team members 
• Saved up to 20 hours per week for the leadership team by leading the drafting of executive summaries, mails, documents and presentations
• Coordinated a front office for a 25-person team and performed supportive administrative duties.

Customer Experience Associate

• Increased customer satisfaction by identifying and determining the needs of customers and providing solutions to meet those needs
• Created an amazing customer experience by sharing relevant product knowledge and keeping the department clean and visually appealing at all times

Business Diploma | Seneca College 2021

Coursework Highlights: Business Computer Applications, Customer Service Solutions, Production and Operations Management, Data Analysis Tools for Business, Financial Analysis, Business Economics, Project Management, CRM