Isabelle Vallee

Reception and administrative coordination professional with over 20 years of experience in structured, high-demand environments, including medical clinics, health services, and hospitality. Recognized expertise in clinical reception management, daily operations coordination, administrative organization, and service logistics in regulated settings. Strong ability to manage patient flow, clinical and administrative priorities, and internal communications (medical teams, health professionals, patients), while adhering to confidentiality, courtesy, and quality standards specific to the healthcare sector.

Solid experience in training and supervising reception staff, managing sensitive situations, and optimizing the patient experience in multicultural contexts.

Sales Associate / Customer Service - Sports Experts

(2026-01)

• Welcome customers and ensure prompt, courteous service.
• Coordinate the sales floor: restocking, merchandising, inventory tracking.
• Advise and guide customers toward suitable products (consultative selling).
• Process transactions at the cash register, including returns and exchanges.
• Maintain merchandising standards, shelf presentation, labeling, and restocking.
• Participate in inventory management and loss prevention.
• Collaborate with the team to achieve sales and service objectives.

Clerk – Customer Service - SAQ - Montréal, Canada

(2025-01 - 2025-12)

On call

• Warm welcome and personalized service for customers.
• Tailored advice based on customer needs and preferences.
• Cash register operations, payment processing, verification, and end-of-day balancing.
• Setting up promotions, optimizing visual presentation, and maintaining shelves.
• Collaboration with the team to achieve sales objectives.
• Effective inventory management and loss prevention.

Host – Hotel Management & Tourist Reception - Établissement hôtelier - Baños de Agua Santa, Équateur

(2024-01 - 2025-12)

• Professional customer welcome, management of arrivals/departures, explanation of available services.
• Impeccable maintenance of the reception desk and welcome areas.
• Administrative management, reservations, emails, schedule updates, message taking.
• Cross-departmental collaboration (accommodation, housekeeping, catering).
• Management of conflict situations with calm, diplomacy, and efficiency.
• Representing the establishment's image through impeccable presentation.

Entrepreneur – Dental Hygiene Clinic - Izy Dentaire - Montréal

(2021-01 - 2023-12)

• Complete management of customer service: reception, follow-up, procedure explanations, reassurance.
• Administrative organization: files, appointments, automated reminders, document compliance.
• Implementation of reception protocols tailored to anxious clients (strong skills in education, communication, and training).
• Operational management: room preparation, sterilization, equipment logistics.

Dental Hygienist - Clinique dentaire Julie-Sarah Langlois - Montréal, Canada

(1998-01 - 2020-12)

• Patient support, treatment explanation in plain language, management of patient concerns.
• Close collaboration with health professionals, clear and structured communication.
• Strict adherence to standards, protocols, and procedures.

Certification - Teaching, Training, and Educational Facilitation - I-to-I TESOL (2020-01 - 2020-12)

AEC - Real Estate Brokerage (2010-01 - 2010-12)

DEC - Dental Hygiene - Collège de Maisonneuve (1998-01 - 1998-12)

Studies in Nursing - Collège Montmorency