Molly Macdonald
Customer-focused hospitality professional and Political Science student
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About
Customer-focused, energetic hospitality professional with four seasons of experience in fast-paced café and bistro settings, including cash handling, opening/closing, and training new staff.
Graduating Political
Science student at Concordia University known for reliability, adaptability, and performing well under pressure during high-volume service. Fully bilingual in English and French (DELF B1), with a strong work ethic and proven ability to deliver friendly, efficient service to a diverse customer base.
Experience
Seasonal Staff at Moulin de Provence (2023-05 – 2026-10)
Managed high-volume customer service at a busy seasonal bistro and bakery counter.
- Handled cash management, till counts, and point-of-sale transactions.
- Carried out opening and closing duties, including stocking and station setup.
- Maintained inventory levels and monitored product freshness.
- Trained and mentored new seasonal staff on service standards and procedures.
Customer Service Associate at Cool & Simple (2023-10 – 2024-03)
Provided bilingual (English/French) customer service in a busy retail environment.
- Promoted products and guided customers through purchasing decisions.
- Managed daily opening and closing duties.
- Organized inventory and maintained an inviting store presentation.
Customer Service Associate at Brio (2021-08 – 2022-08)
- Assisted customers with purchasing decisions for dancewear and dance shoes.
- Organized and restocked inventory to keep the sales floor well presented.
Mother's Helper at Independent (2021-06 – 2021-08)
Provided childcare and daily support for a three-year-old, planning activities and developing strong problem-solving and interpersonal skills.
Mother's Helper at Independent (2016 – 2020)
Provided regular childcare for two young children, ensuring a safe, engaging, and supportive environment.
Education
Bachelor of Arts (B.A.) in Political Science, Minor in Theological Studies – Concordia University (2026-05)
Semester Abroad in Political Science – University of Strathclyde (2025-09 – 2025-12)
Arts Program Graduate – Canterbury High School (2022-06)
