Lavanya Yonzon

Customer-focused hospitality and client service professional with experience building strong client relationships in fast-paced environments. Skilled in virtual and in-person communication, problem-solving, and delivering personalized service with professionalism and integrity. Comfortable using digital platforms and adapting quickly to new technologies.

Passionate about helping clients achieve their goals through attentive support, relationship management, and solution-oriented service. Fluent in English and experienced working with diverse clientele in multicultural settings.

Sales Assistant - Cobs Bread - Canada

(2025-08 - 2026-05)

• Process cash, debit, and credit transactions accurately in a high-volume retail environment.
• Promote products and upsell menu items to support sales growth and customer satisfaction.
• Assist customers with product recommendations and maintain positive guest interactions.
• Support store merchandising and promotional campaigns.

Guest Experience Associate - Halifax Convention Centre, Events East group - Canada

(2024-01 - 2026-07)

• Deliver professional guest service and respond promptly to visitor inquiries and requests.
• Provide way-finding assistance and tourism information for Halifax and Nova Scotia.
• Support crowd management, safety, and security monitoring during events.
• Collaborate with internal teams to ensure smooth event operations and positive guest experiences.

In-Room Dining Coordinator - Muir Hotel - Halifax, NS

(2024-05 - 2024-10)

• Coordinated in-room dining operations by answering guest calls, accurately taking food and beverage orders, and communicating requests to the kitchen and service team.
• Maintained and updated the private bar (minibar) ledger, ensuring accurate documentation of inventory usage and guest charges.
• Prepared and distributed end-of-day operational emails, documenting shift activities, guest requests, service updates, and important handover information.
• Processed guest payments and collected cash while ensuring accurate billing and delivering professional, personalized customer service.

Assistant Restaurant Manager - Singalila life style and sports club-Summit Hotels - India

(2022 - 2023)

• Supervised daily restaurant and banquet operations, ensuring high standards of food quality and guest service.
• Recruited, trained, coached, and supervised front-of-house and back-of-house staff.
• Coordinated banquet and special event functions while maintaining operational efficiency.
• Assisted with scheduling, inventory monitoring, and maintaining health and safety standards.
• Supported guest satisfaction initiatives and resolved service concerns professionally.

Credit Analyst - American Express - India

(2013 - 2017)

Calling and Correspondence department for Credit Bureau Unit.

• Made recommendations for process improvement.
• Responded to customer enquiries through calls and letter channels.
• Analyzed and reviewed accounts in accordance with authorized limits.
• Participated in an account investigation related to credit reporting.
• Quality Tester of new tool Implementation

Food and Beverage Server - Strand Palace Hotel - London, United Kingdom

(2010 - 2012)

• Up-sold, guest retention by using successful service methods.
• Ensured that the restaurant equipment is in proper operational condition.
• Assisted in opening and closing of restaurants (Breakfast, lunch, dinner).

Commis Chef/Food and Beverage server - Hilton Hotel - Reading

(2009 - 2010)

• Held sole responsibility for the larder kitchen, ensuring the efficient operation and quality of food preparation.
• Strictly adhered to Health and Safety guidelines to maintain a safe and hygienic kitchen environment.

Bachelor's Degree - Hotel Management - University of West London (2006 - 2010)