Mona Bahrami
Customer-focused sales and service professional
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About
Customer-focused sales and service professional with over 8 years of experience in customer service, retail sales, healthcare, and optical services. Proven ability to build strong customer relationships, provide personalized solutions, and deliver exceptional service in fast-paced environments. Skilled in sales, administrative support, inventory management, scheduling, and team collaboration.
Recognized for professionalism, strong communication skills, and a commitment to exceeding customer expectations.
Experience
Eyewear Consultant Supervisor - Specsavers Canada - Burnaby, BC
(2022-01)
- Supervise daily store operations and support the sales team.
- Assist customers with eyewear and lens selections.
- Process insurance claims and customer transactions.
- Train new team members and provide ongoing support.
- Manage appointments, inventory, and customer records.
- Resolve customer concerns and deliver excellent service.
Pharmacy Assistant - Medis Pharmacy / Evergreen Pharmacy - Coquitlam, BC
(2020-01 - 2022-12)
- Assisted pharmacists with daily operations.
- Processed insurance billing and maintained patient records.
- Scheduled appointments and managed inventory.
- Provided excellent customer service.
Customer Service Associate - The Brick - Coquitlam, BC
(2020-01 - 2022-12)
- Assisted customers with product selection and purchases.
- Processed sales transactions and financing.
- Resolved customer concerns professionally.
- Built strong customer relationships.
Coordinator - Winners - Coquitlam, BC
(2018-01 - 2020-12)
- Coordinated daily store operations.
- Assisted with inventory and merchandising.
- Delegated tasks and supported team members.
- Delivered excellent customer service.
Education
Diploma - Pharmacy Assistant - CDI College (2020-01 - 2022-12)
