Barista
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Outgoing, customer-focused, and fast-working bubble tea enthusiast with 5 years of experience in customer service. I am an effective team player, with strong communication skills for customer retention and able to multi-task in a fast-paced environment. Seeking to leverage exceptional service and dedication as part-time barista to provide healthy drinks to the neighborhood.
Greeted patients with passion and suggested the best choice of mask based on patient preferences
Managed administrative duties e.g., Scheduled appointments, inventory and CPAP supplies disinfection
Promoted CPAP machine and supplies by product demonstration and troubleshooted for defects
Enthusiastically engaged customers and introduced suitable supplements to generate revenues
Daily inventory management and replenished stock
Handled payments and coupon gifting with POS
Maintained the store clean and professional for guest satisfaction
Provided immediate preventative and corrective maintenance for system defects
Greeted customers, answered their questions and assisted them with purchase decision with a sense of urgency
Upsell customers with product information, promotions, and rewards programs to achieve store targets
Received payments, issued receipts, refunds, change or tickets in a fast-paced work environment
Handled merchandise returns and exchanges and resolved customer complaints
The Chinese University of Hong Kong, HKSAR, China 09/2014 - 05/2018
