Mona Lo

Outgoing, customer-focused, and fast-working bubble tea enthusiast with 5 years of experience in customer service. I am an effective team player, with strong communication skills for customer retention and able to multi-task in a fast-paced environment. Seeking to leverage exceptional service and dedication as part-time barista to provide healthy drinks to the neighborhood.

1. Clinical Consultant at Sleep Management Group, Canada 11/2022 - Current

   Greeted patients with passion and suggested the best choice of mask based on patient preferences

   Managed administrative duties e.g., Scheduled appointments, inventory and CPAP supplies disinfection

   Promoted CPAP machine and supplies by product demonstration and troubleshooted for defects

2. Sales Representative at Umeken, Canada 08/2022 – 10/2022

   Enthusiastically engaged customers and introduced suitable supplements to generate revenues

   Daily inventory management and replenished stock

   Handled payments and coupon gifting with POS

   Maintained the store clean and professional for guest satisfaction 

3. Product Specialist at Medisource (Supply) Asia Co. Ltd., Hong Kong 06/2018 - 04/2022 Developed customer relationships and offered product demonstration with ward managers to generate consistent business growth and increase customer satisfaction

   Provided immediate preventative and corrective maintenance for system defects

4. Part-time Sales Representative at Gap, Hong Kong 07/2014 - 08/2014

   Greeted customers, answered their questions and assisted them with purchase decision with a sense of urgency

   Upsell customers with product information, promotions, and rewards programs to achieve store targets

5. Part-time Cashier at ParknShop, Hong Kong 06/2014 - 08/2014

   Received payments, issued receipts, refunds, change or tickets in a fast-paced work environment

   Handled merchandise returns and exchanges and resolved customer complaints

The Chinese University of Hong Kong, HKSAR, China 09/2014 - 05/2018