Moomtarin Trisa

Customer Service Professional experienced in supporting financial services clients through account management, customer inquiries, documentation review, and issue resolution. Skilled in handling sensitive customer information, following regulatory requirements, and providing accurate, solution-focused support in high-volume service environments.

Customer Service Representative at AllianceOne (Teleperformance Group) (2024-02 – 2026-06)

Supported Toyota Financial Services with automotive finance and lease accounts.

• Provided professional customer support for automotive finance and lease accounts, resolving inquiries related to payments, contracts, statements, and account management.
• Assisted customers with payment processing, payment options, and account servicing transactions while ensuring accuracy, compliance, and a positive customer experience.
• Researched customer accounts using internal systems to resolve inquiries, explain account policies, and deliver accurate financial information.
• Collaborated with Account Services, Titles, Collections, and Customer Resolution teams to investigate issues, coordinate solutions, and escalate complex cases when required.
• Documented customer interactions and account updates accurately, maintaining data accuracy, confidentiality, and compliance with company policies.
• Maintained quality, productivity, compliance, and customer satisfaction targets in a fast-paced contact center environment

Food Service Attendant at SSP America (2023-11 – 2024-02)

• Delivered professional customer service in a fast-paced airport environment while handling high customer volumes.
• Processed cash and electronic payments accurately while maintaining transaction accuracy.
• Addressed customer requests and concerns with professionalism and efficiency.
• Followed food safety, workplace safety, and company service standards.
• Supported team operations during peak periods to ensure smooth service delivery.

Master of Arts in English – Daffodil International University