Mudit Chauhan

Technical Support Engineer with 6+ years of experience supporting mission-critical enterprise applications across banking, cloud infrastructure, and software environments. Expertise in production support, observability, incident management, and infrastructure operations, with hands-on experience in Dynatrace, AWS, Terraform, Ansible, Linux, and CI/CD technologies. Recognized as a Dynatrace Champion, leading monitoring automation and observability initiatives that improved operational visibility, accelerated incident detection, and enhanced service reliability.

Strong background in troubleshooting complex production issues, coordinating cross-functional teams, and delivering stable, high-availability services while meeting strict SLA requirements.

Application Production Support Analyst at Talan Canada Inc. (2022-11 – Present)

Client: BNP Paribas | Nov 2022 - Present

• Led production support for critical institutional banking applications, ensuring high availability, SLA compliance, and proactive risk mitigation.
• Selected as Dynatrace Champion to lead observability adoption, monitoring automation initiatives, and enablement of global support teams.
• Designed and implemented enterprise Dynatrace monitoring solutions, including infrastructure monitoring, certificate expiry tracking, AutoSys job monitoring, Kubernetes POD visibility, and critical financial file-flow alerting.
• Developed custom Dynatrace scripts, dashboards, and automated health checks, improving incident detection, operational visibility, and SLA protection.
• Acted as technical SME for critical production incidents, leading root cause analysis, resolution coordination, and stakeholder communications across global teams.
• Coordinated developers, DBAs, infrastructure teams, and vendors during releases, change implementations, and high-priority incident management activities.
• Executed SQL queries for data validation, anomaly detection, troubleshooting, and operational reporting.
• Maintained runbooks, operational procedures, and knowledge-sharing documentation while supporting cross-regional teams across EMEA and APAC.

DevOps Developer at SAP Canada (2022-03 – 2022-09)

• Designed and provisioned infrastructure for SAP Converged Cloud through the creation and configuration of Terraform scripts.
• Developed and maintained Ansible playbooks for SUSE Linux (SLES12/15) configurations.
• Integrated Jenkins pipelines with Docker for automated testing and container orchestration, resulting in faster and more reliable CI/CD workflows.
• Migrated SUSE Linux environments, improving system stability and performance.
• Enhanced deployment efficiency, reliability, and infrastructure scalability.

Computer Network Technician at Best International Cargo (2021-10 – 2022-07)

• Diagnosed and resolved network performance issues to ensure uptime.
• Conducted routine server maintenance and infrastructure documentation.
• Implemented backup and disaster recovery procedures, ensuring business continuity and minimising downtime.

Computer Network Technician at VY Integrated Wealth Management Services (2021-07 – 2021-09)

• Performed network diagnostics and implemented fixes for firewall and network-related issues.
• Managed server configurations and maintenance schedules, ensuring continuous network availability.
• Trained team members on network troubleshooting and system optimization techniques.

Software Engineer at Sopra Steria India (2019-06 – 2019-12)

• Functioned as a B2Bi Consultant specialising in the Axway Track & Trace system, managing serialization lifecycle for healthcare clients.
• Created and executed queries in the Axway EPCIS module to analyze and track serialized data.
• Played a key role in managing master data within EPCIS and SNM modules, ensuring compliance with client-specific requirements such as GTIN and GLN data.
• Designed and optimised EDI and B2Bi transaction maps to facilitate smooth inbound and outbound transactions.
• Developed and integrated scalable, modular ERP software modules using Java Swing and SQL, enhancing client operational efficiency.
• Enhanced software performance by debugging critical issues and optimizing memory usage.
• Collaborated closely with clients to define specifications, creating tailor-made solutions aligned with business needs.
• Led the software testing phase, executing both regression and system-level tests to ensure high-quality deliverables.

Software Programmer at Redox Systems Pvt. Ltd. (2017-05 – 2018-12)

Bachelor of Science in Hospitality & Catering Management – IHMCTAN Meerut

Post-Graduate Diploma in Computer Application – Lovely Professional University

Master of Science in Information Technology – Graphic Era University

Diploma in Information Technology Infrastructure – Conestoga College

Diploma in Big Data Solution Architecture – Conestoga College