Murad Kundal

Support the Department Manager in overseeing daily operations, ensuring efficiency, productivity, and alignment with departmental goals. Lead, coach, and motivate team members through hands-on training and performance feedback to build a high-performing and engaged team. Deliver exceptional customer service by maintaining a welcoming environment and resolving customer concerns professionally.

Assistant Grocery Manager - Farmboy Company Inc - Toronto, Ontario

(2025-11)

• Support the Department Manager in overseeing daily operations, ensuring efficiency, productivity, and alignment with departmental goals.
• Lead, coach, and motivate team members through hands-on training and performance feedback to build a high-performing and engaged team.
• Deliver exceptional customer service by maintaining a welcoming environment and resolving customer concerns professionally.
• Assist with administrative functions such as payroll support, scheduling, and use of internal systems.
• Ensure compliance with food safety standards, health & safety regulations, and company policies.

Grocery Supervisor II - Farmboy Company Inc - Toronto, Ontario

(2024-08 - 2025-11)

• Lead daily department operations by delegating tasks, managing team breaks, and ensuring business readiness, resulting in a consistent and efficient workflow during peak hours.
• Provide hands-on training to team members, promoting a knowledgeable and cohesive staff that delivers on Farm Boy's standard of superior customer service.
• Oversee inventory by receiving, storing, and verifying orders and invoices, which helps reduce discrepancies and maintain accurate stock levels.
• Conduct daily 2x2 performance assessments and assist with departmental service evaluations to identify areas for improvement and enhance the customer shopping experience.

Security Guard, Loss Prevention - Loin Guard Security - Toronto, Ontario

(2024-06 - 2024-08)

• Monitored and patrolled store premises to prevent theft and analyzed customer behavior, resulting in a significant reduction in inventory loss while ensuring a safe environment for staff and customers.
• Conducted detailed incident reports and documentation for internal use and law enforcement, enhancing the overall security protocol.
• Utilized surveillance equipment effectively to monitor activity and provide real-time response to suspicious behavior.

Police Officer - Punjab Police Department, Special Striking Group (SSG) - Gurdaspur, Punjab, India

(2014-02 - 2024-05)

• Collaborated with other law enforcement agencies, security personnel, and event organizers to plan and coordinate security arrangements for high-profile events, gatherings, and official visits.
• Maintained constant vigilance and surveillance of the surrounding environment to detect and deter potential security breaches, suspicious activities, or threats, utilizing advanced surveillance equipment and techniques.
• Acted swiftly and decisively in response to security incidents, emergencies, or threats, employing appropriate tactics and procedures to neutralize risks and protect the safety of the public.

Police Training Academy Certification - Punjab Police Academy