Muthu Priyadharshini

2+ years of IT experience in Salesforce.com CRM Platform with hands-on experience in implementation and customization of Salesforce.com using Custom Applications, Custom Tabs, Custom Objects, Analytic Snapshots and Dashboards.

Experience in developing client-specific solutions on Force.com platform using Apex classes and Triggers, Visualforce, Force.com IDE, SOQL, SOSL. Strong knowledge in Salesforce Customization, Workflow approvals, Data validation, Sales, Marketing, Customer Service and support Administration. Excellent team player, self-motivated, quick learner with good communication skills and troubleshooting capabilities.

SFDC Developer/Admin - Cognizant Technology Solutions - Caterpillar, Morton, IL, USA

(2020-05 - 2022-08)

• Worked on various Standard Objects including Accounts, Reports, Contacts, Events, Tasks, Dashboards
• Interfaced with Business users and updated the technical requirement document as well as testing document
• Managed user Accounts and Security - including new user account creation, profile, and role management, sharing rules, and security controls
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visualforce pages
• Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better
• Involved on creating Lightning Pages inside Lightning community Builder
• Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning
• Designed and deployed Validation rules, Approval Processes, Custom tabs and Auto-Response for automating business logic
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules
• Used sales cloud to Maintain leads, contacts and opportunities. Used service cloud for maintaining cases and customer support
• Maintained and supported various Functional areas like Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Cases, Quotes and Activities
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization
• Created email templates and inbound emails using Visualforce for customers and clients
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers
• Configured Sharing settings to specify the level of access the users have to each other's data
• Developed Cascading Style Sheets (CSS) for creating effects in the Visualforce pages
• Resolved customer complaints and offered suggestions for improvements and enhancements
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities
• Implemented groups in salesforce.com for the sales and support user groups based on the user requirements. Worked in Agile/Scrum environment
• Managed the Commercial Solutions Consulting team for the Salesforce Marketing Cloud
• Proactively discover the underlying business goal and needs
• Implemented Salesforce.com customizations and drove user acceptance testing (UAT)
• Partner with business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes

B.E - Computer Science & Engineering (2015)