My Huynh

Customer-focused retail professional with over three years of experience in sales, operations, and visual merchandising. Skilled in inventory management, shipment processing, stockroom organization, and maintaining visual presentation standards. Proven ability to drive sales through product knowledge, cross-selling, and exceptional customer service.

Adept at multitasking in fast-paced environments while ensuring operational efficiency and store presentation excellence. Graduated with a diploma in Marketing Management.

Sales Specialist at Victoria's Secret (2024-09 – Present)

• Engage with customers to identify preferences and provide personalized product recommendations, resulting in improved customer loyalty and increased sales.
• Process incoming shipments, including receiving, unpacking, and verifying merchandise against packing slips to ensure inventory accuracy.
• Maintain stockroom organization by sorting, labeling, and back-stocking merchandise according to company standards, ensuring efficient product retrieval.
• Participate in visual merchandising sessions to design and execute floor layouts for new product launches and marketing campaigns, creating visually appealing displays that enhance the customer shopping experience.
• Track and manage inventory levels, conduct stock counts, and communicate inventory discrepancies to management.
• Collaborate with team members and management to support efficient store operations and resolve customer concerns with professionalism.

Coffee Barista at Tim Hortons (2022-02 – 2024-08)

• Prepared and served a variety of coffee, tea, and specialty beverages in line with company standards and customer preferences.
• Managed inventory during peak hours, ensuring uninterrupted service and optimal stock levels.
• Maintained cleanliness and organization of the work area to ensure an inviting and efficient environment.
• Suggested complementary items such as pastries and sandwiches, increasing average transaction value through effective cross-selling.

Diploma in Marketing Management – Kwantlen Polytechnic University (2022-09 – 2025-09)