Myka Rosialda

Customer-focused professional with experience providing front-line support in healthcare, caregiving, and high-volume retail environments. Skilled in assisting diverse populations in person, by phone, and electronically; handling sensitive and confidential information; and accurately entering and verifying data in fast-paced settings. Known for empathy, professionalism, and a trauma-informed approach when supporting individuals facing financial or emotional hardship.

Caregiver at Horizon View Ac Llc (2021-01 – Present)

• Served as a primary point of contact for individuals in care, providing compassionate, trauma-informed support.
• Assisted individuals with understanding processes, routines, and next steps using clear and respectful communication.
• Maintained accurate documentation and records while safeguarding confidential information.
• Adapted communication style to meet diverse emotional, cognitive, and situational needs.
• Supported individuals experiencing emotional and life stressors with professionalism and empathy.

Medical Assistant at Northwest Extremity Specialists (2019-01 – 2021-12)

• Served as a first point of contact for patients in person and by phone in a fast-paced medical office.
• Conducted patient intake, gathered and verified detailed information, and ensured records were complete and accurate.
• Assisted patients with questions related to systems, appointments, and next steps.
• Entered and audited data in electronic systems with strong attention to accuracy and compliance.
• Maintained strict confidentiality of sensitive information in accordance with HIPAA standards.

Assistant Store Manager at Carter's Kids (2015-01 – 2019-12)

• Provided front-line customer service in a high-volume environment serving diverse families.
• Handled cash, financial tracking, and daily reconciliation with accuracy and accountability.
• Assisted customers with questions, problem resolution, and policy explanations.
• Maintained employee schedules, records, and operational documentation.
• Supported individuals during stressful situations with patience and professionalism.

Bachelor of Science in Human Resource Management – PORTLAND STATE UNIVERSITY (2022-01 – 2025-12)