Nadia Khan

Experienced aviation, customer experience and hospitality professional with a strong background in airline operations, passenger service, VIP client relations, event coordination and sales. Experienced working within the WestJet network through both WestJet airport operations and Pacific Coastal Airlines' WestJet Link operation. Known for delivering polished, professional service in fast-paced environments, building strong client relationships and handling complex customer situations with professionalism and composure.

Brings a strong combination of aviation experience, hospitality expertise, event coordination and client-facing sales skills.

VIP & Event Coordinator - SM2 Capital Partners

(2024-01)

• Coordinate VIP events and guest experiences for 100+ attendees, ensuring polished service, smooth logistics and strong client engagement.
• Manage approximately $8,000 in monthly promotional and event budgets, coordinating vendors, promotions, supplies and event execution.
• Build and maintain VIP client relationships while supporting customer acquisition, retention and repeat business.
• Coordinate event communications, promotions and on-site operations while resolving guest concerns professionally.

WestJet Link — Flight Attendant - Pacific Coastal Airlines

(2023-01 - 2024-12)

• Delivered professional passenger service and onboard hospitality while maintaining strict safety, security and regulatory standards.
• Managed passenger needs, service issues and operational changes with calm, professional communication in a fast-paced aviation environment.
• Worked closely with flight crews and ground teams to support safe, efficient departures and a consistent customer experience.
• Assignment concluded following termination of the WestJet Link route.

Customer Service & Airport Operations - WestJet

(2020-01 - 2022-12)

• Supported check-in, boarding, gate operations and passenger processing in a high-volume airport environment.
• Assisted passengers with travel questions, disruptions, special requirements and service concerns while maintaining professionalism.
• Coordinated with airport teams and flight crews to support efficient operations, on-time departures and positive passenger experiences.
• Applied airline safety, security and customer-service procedures consistently.

Unit Clerk — Critical Care Operations - Foothills Medical Centre

(2011-01 - 2015-12)

• Provided confidential administrative and operational support in a critical-care environment, coordinating communications, records and patient-related documentation.
• Supported transfers, diagnostic coordination, scheduling, supplies and communication among clinical and support teams.
• Maintained accuracy, confidentiality and professionalism while managing competing priorities in a high-pressure setting.

Coordinator - Ply Gem

(2007-02 - 2015-04)

• Provided administrative and customer-facing coordination, supporting day-to-day operations, communications and service requirements.
• Managed competing priorities, maintained accurate information and supported internal teams and customers with professional communication.