Zahra Guy

Customer-focused professional with extensive experience in residential real estate, new home sales, and in the field of nursing. More than 15 years of experience working directly with clients, families, and multidisciplinary teams in situations requiring empathy, sound judgment, organization, conflict resolution, and clear communication. Currently working in new home sales with Douglas Homes and as a REALTOR, supporting show home traffic, customer inquiries, lead follow-up, documentation, inventory information, and sales goals.

Experienced in CRM systems, client relationship management, negotiation, problem-solving, and handling sensitive or difficult situations professionally.

New Home Sales Associate at Douglas Homes (2026-05 – Present)

• Welcome and assist prospective homebuyers visiting the show home, creating a professional and positive first impression.
• Respond to customer questions regarding home designs, pricing, communities, construction processes, inventory, and building phases.
• Maintain accurate customer and traffic information using CRM systems and traffic reports.
• Follow up with prospective buyers and manage leads throughout the customer journey.
• Organize sales information, documents, and administrative materials to support an efficient customer experience.
• Stay current on construction progress, inventory, community development, pricing, and available homes to provide accurate information to customers.
• Participate in weekly meetings and collaborate with team members to stay aligned on sales activity, inventory, and customer needs.
• Work toward sales goals while prioritizing customer needs and providing clear, accurate information throughout the buying process.

REALTOR® at LPT Realty (2022-01 – Present)

• Guide buyers and sellers through residential real estate transactions, providing education, communication, negotiation, and ongoing client support.
• Manage an average of approximately 13 home sales annually while maintaining strong client relationships and a high level of responsiveness.
• Work with clients purchasing both resale and new construction homes, requiring knowledge of construction processes, builder timelines, contracts, pricing, and homeownership considerations.
• Communicate with clients through phone, email, and in-person meetings, adapting communication to individual needs and circumstances.
• Resolve client concerns and difficult situations through active listening, problem-solving, negotiation, and clear communication.
• Manage negotiations between buyers and sellers and work toward practical solutions when competing interests or concerns arise.
• Use CRM and MLS systems to manage client information, leads, property data, follow-up, and transaction activity.
• Convert prospective leads into clients by establishing trust, identifying needs, providing relevant information, and maintaining consistent follow-up.
• Coordinate multiple transactions and competing deadlines while maintaining accurate documentation and attention to detail.
• Informally mentor and support newer real estate agents by sharing knowledge, answering questions, and helping them navigate client and transaction-related situations.
• Manage marketing, prospecting, and client relationship activities independently while collaborating with other professionals involved in transactions.

Healthcare Aid at Intercare Corp (2007-01 – 2024-01)

• Provided compassionate, professional care to residents while working independently and as part of multidisciplinary teams.
• Communicated regularly with residents and families, listening to concerns and helping resolve difficult or sensitive situations with empathy and professionalism.
• Managed conflict and challenging conversations involving residents, families, and care teams while maintaining appropriate boundaries and professionalism.
• Maintained accurate documentation and records while ensuring medications and treatments were administered safely and correctly.
• Prioritized multiple resident needs in a fast-paced environment and exercised independent judgment when determining appropriate responses.
• Collaborated with healthcare professionals and support staff to coordinate care and address resident and family concerns.
• Handled confidential and sensitive information with discretion.
• Built trusting relationships with residents and families through consistent communication, patience, and reliability.

HCA Certification in Nursing Aide – ABES, Calgary (2017)

Real Estate Agent Licensing in Residential Homes – RECA (2022)