Logistics Planner - Parkland Corp / Avenir Energy - St. George, ON
(2023-12 - 2025-12)
- Analyze a large amount of data to develop and maintain routing for optimal results, balancing customer requirements adhering to service agreements, inventory investment and changeover costs
- Plan or adjust routes based on predicting through trends and changing conditions with navigation devices to minimize CTS
- Successfully led and supported team by mentoring, coaching and training to accurately handle customer inquiries through various channels
- Create, monitor and maintain KPI dashboards for performance, cost and account maintenance
- Review compliance data and identify process inefficiencies and inaccuracies
- Assists with development, documentation and review of policies, processes, training materials and work instructions for internal users through Kaizen projects
- Supported collections and assisted in call out projects to process payments
Logistics Specialist - Brimich Transportation - Brantford, ON
(2021-05 - 2023-11)
- Assists dispatch team booking loads, dispatching, routing, and tracking of transportation vehicles
- Act as a liaison between company drivers and customers
- Coordinating delivery appointments with customers
- Works with international carriers and freight forwarders to streamline the flow of goods across international borders and through customs
- Assists with procurement and order fulfillment related to transportation operational needs
- Verifies and resolves customer complaints
- Communicate with drivers to ensure smooth delivery of freight in a timely manner
- Ensure that the drivers have all the necessary paperwork in order before dispatching to client sites, including alternate routes or special instructions for delivery
- Identify problems proactively and develop creative and efficient solutions
- Assist in preparing necessary paperwork relating to shipping schedules, customs, fueling, loading and provide to the appropriate stakeholders
- Negotiates with carriers, services, service agreements and preferential rates
Planner/Scheduler - Contrans Flatbed Group - Hamilton, ON
(2019-03 - 2020-06)
- Plan and dispatch owner operators and company drivers on a daily basis to ensure on-time performance
- Work hand-in-hand with our customers to manage and organize their freight requirements to determine details of the load and meet deadlines
- Work with customers, other carriers and load brokers to effectively balance trucks
- Maximize efficient equipment utilization
- Book pickup and delivery appointments as needed
Logistics Supervisor - Ryder System - Woodstock, ON
(2018-11 - 2019-03)
- Creating and executing over 35 routes per day on a monthly exchange for on time pickup and deliveries from suppliers across North America to Toyota Manufacturing Woodstock to protect production
- Monitor and updates AET entries for Toyota metrics
- Prepare bids monthly for company drivers and ensure correct distribution of loads is assigned
- ACE/ACI entries for border crossing
- Assist in quarterly training for health & safety, defensive driving, TDG, WHMIS and other mandatory training courses for drivers
Operations Supervisor - TNT Logistics/CEVA Logistics - Mississauga, ON
(2000-12 - 2018-11)
- On site representative and primary point of contact for Ford Motor Companies providing excellent problem solving, analytical and customer service skills in their fast environment executing our KPI's and ensuring targets are met in accordance with customer contracts to support production
- Creating a schedule and executing over 200 routes for on time pickup and deliveries from Suppliers to Ford Motor Companies across North America to protect production
- Responsible for Just in Time (JIT) warehouse inventory supply, report development, distribution and communication for customer support
- Lead the team in handling customer inquiries through multiple channels
- Managed reverse logistics for rack and tray replenishment to suppliers and warehouse facilities
- Sourced, priced and scheduled vehicle maintenance with vendors and ensuring inspections and repairs are completed on a time
- Apply compliance theories and principles to address routine issues
- Monitor, inspect and measure weekly metrics for customer scorecard
- Sourcing trucks, negotiating rates and preparing bids and RFQ's for tenders
- Creating and implementing work processes for EQS and performing internal audits to align with ongoing policies and procedures and providing training
- Conducted reviews for performance evaluations
Dispatch/Customer Order Entry - Manitoulin Transport - Mississauga, ON
(1998-09 - 2000-10)
- Entering LTL customer pickup and delivery requests in a timely and accurate manner
- Routing shipments to 40 terminals and 3PL throughout North America
- Validate pricing discrepancies and authorize additional cost
- Servicing key accounts including trade shows and bonded warehousing
- Coordinating daily line-up of outbound freight
- Maintaining daily Flatbed Report and Un-manifested Report
- Co-ordinate pallet returns to CHEP
