Nancy Cardoza

Experienced administrative professional with 15+ years supporting executives, teams, and customer service operations seeking a remote administrative support role that leverages strong organization, communication, and digital skills to support business efficiency. Adept at managing schedules, data entry, client communications, and virtual collaboration. Motivated, dependable, and equipped to work independently in a home-based environment.

Casual Cashier / Server (Banquet) at Red Deer Resort & Casino (2016-01 – Present)

• Managed cash transactions, provided customer service during events
• Proven self-management and time discipline in handling critical, deadline-driven tasks independently
• Excellent written and verbal skills for professional client interaction and seamless team collaboration via digital platforms
• Meticulous approach to handling sensitive financial data, ensuring accuracy and confidentiality in record-keeping and processing

Deputy Returning Officer (DRO) / Ballot Counter at Elections Canada & Municipal Elections (2021-01 – 2025-01)

• Managed voting station operations and verified voter information per guidelines
• Counted and recorded ballots with accuracy, ensuring compliance with procedures
• Maintained confidentiality, fairness, and attention to detail throughout the election process
• Independently followed procedures, handled sensitive data with accountability, and communicated updates reliably

Dietary Aide at Optima Living Inc. (Aspen Ridge) (2022-01 – 2024-01)

• Managed the preparation and setup of service environments, ensuring all operational workflows met established safety and quality benchmarks
• Collaborated with a multidisciplinary team to deliver time-sensitive services, prioritizing tasks effectively in a fast-paced environment
• Conducted routine checks to ensure all outputs met specific guidelines, proactively identifying and correcting errors before they impacted the client

Administrator / Classified Advertising Taker at Red Deer Advocate (2018-01 – 2019-01)

• Maintained classified advertising database and processed customer submissions
• Provided administrative support to team members
• Answered phones, assisted walk-in clients, and resolved inquiries professionally
• Organized digital records and ensured timely task completion
• Managed data systems, communicated consistently with team and clients, and prioritized tasks

Administrative Associate at Sears Canada Inc. (Catalogue Department) (2015-01 – 2016-01)

• Managed electronic and manual filing systems and data entry operations
• Responded to email and phone inquiries on behalf of the team
• Handled switchboard, relayed accurate messages, and supported internal operations
• Ordered and tracked office supplies and inventory

Customer Service Excellence Training (2021-01)

Highschool Diploma – Karachi (1990-01)