Technical Advisor II at Concentrix (Hyundai Motor) (2025-09 – 2025-11)
- Assist external/internal users of the client's technical products or services; identify, investigate, research, and provide resolution to user questions and problems.
- Troubleshoot basic to complex customer issues that are technical in nature, including hardware, software, networking, or other designated client products.
- Follow appropriate escalation path to resolve technical issues, including making follow-up outbound calls to customers or other parties as needed.
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills. Serve as a resource to other support personnel.
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs').
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Clarify customer requirements; probe for understanding. Prepare complete and accurate work, including appropriately notating accounts as required in salesforce.
- Participate in activities designed to improve customer satisfaction and business performance.
- Log all incoming calls and accurately complete case notes in the call tracking database using Salesforce CRM lightning tools.
Technical Sales Support & JHSC Member at NTT DATA (Rogers Communications) (2025-03 – 2025-07)
- Identifying and soliciting potential and existing clients to promote sales via Conducting outbound calls for customer retention. Managing call flows, providing first call resolution, and satisfying customer expectations.
- Recommending the appropriate product or services by assessing clients' needs and resources while leveraging applicable promotions.
- Leveraging program tools and processes to illustrate benefits of the service and product offerings. Estimating cost of activating and maintaining the equipment or service.
- Verifying and updating critical customer information by accessing client's database. Accurately accessing information regarding customers directly the client's database in order to update and verify critical information.
- Providing ongoing technical support and resolving any issues. Resolving and troubleshooting any technical problems related to products and services.
- Maintaining technical knowledge about products and services to explain features and benefits to clients and answer any questions.
- Implementing sales strategies to achieve personal and business goals,Conducting sales transactions through online e-commerce software. Offering feedback to management for methods of improving performance and results.
Warehouse Assistant at Kelly Lake Building Supplies (2023-08 – 2024-12)
- Managed logistics, inventory audits, and heavy material handling while enforcing safety protocols that reduced workplace incidents.
- Streamlined inbound and outbound logistics processes, conducting routine inventory audits to maintain stock accuracy and prevent supply chain delays.
- Safely operated heavy machinery, including forklifts, to manage high-volume construction material loading, unloading, and site organization with zero material damage.
- Enforced strict WHMIS and occupational safety protocols on the floor, conducting workplace hazard inspections that directly contributed to a reduction in workplace incidents.
- Managed order verification, load distribution, and inventory tracking to ensure 100% compliance with client delivery schedules and internal SLAs.
Research Assistant (Co-op) at Cambrian R&D (2022-12 – 2023-02)
- Supported the testing, rollout, and tracking of a digital safety platform customized for industrial training compliance across major mining clients.
- Analyzed training data and platform workflows to improve tracking accuracy for safety certifications, FLRA-aligned protocols, and compliance documentation.
- Collaborated with cross-functional R&D teams and external mining partners to gather user requirements and resolve functional software issues.
- Assisted in validating platform features to ensure industrial training workflows met rigorous regulatory safety standards in high-risk environments.
