Naresh K

Customer-centric Technical Sales & Support Specialist adept at delivering tailored product solutions, managing high-volume client inquiries, and maintaining a 95%+ first-call resolution rate. Proficient in database updates, e-commerce software transactions, and outbound retention strategies. Combines technical troubleshooting expertise with cross-functional leadership as a certified JHSC safety member.

Technical Advisor II at Concentrix (Hyundai Motor) (2025-09 – 2025-11)

• Assist external/internal users of the client's technical products or services; identify, investigate, research, and provide resolution to user questions and problems.
• Troubleshoot basic to complex customer issues that are technical in nature, including hardware, software, networking, or other designated client products.
• Follow appropriate escalation path to resolve technical issues, including making follow-up outbound calls to customers or other parties as needed.
• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills. Serve as a resource to other support personnel.
• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs').
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for understanding. Prepare complete and accurate work, including appropriately notating accounts as required in salesforce.
• Participate in activities designed to improve customer satisfaction and business performance.
• Log all incoming calls and accurately complete case notes in the call tracking database using Salesforce CRM lightning tools.

Technical Sales Support & JHSC Member at NTT DATA (Rogers Communications) (2025-03 – 2025-07)

• Identifying and soliciting potential and existing clients to promote sales via Conducting outbound calls for customer retention. Managing call flows, providing first call resolution, and satisfying customer expectations.
• Recommending the appropriate product or services by assessing clients' needs and resources while leveraging applicable promotions.
• Leveraging program tools and processes to illustrate benefits of the service and product offerings. Estimating cost of activating and maintaining the equipment or service.
• Verifying and updating critical customer information by accessing client's database. Accurately accessing information regarding customers directly the client's database in order to update and verify critical information.
• Providing ongoing technical support and resolving any issues. Resolving and troubleshooting any technical problems related to products and services.
• Maintaining technical knowledge about products and services to explain features and benefits to clients and answer any questions.
• Implementing sales strategies to achieve personal and business goals,Conducting sales transactions through online e-commerce software. Offering feedback to management for methods of improving performance and results.

Warehouse Assistant at Kelly Lake Building Supplies (2023-08 – 2024-12)

• Managed logistics, inventory audits, and heavy material handling while enforcing safety protocols that reduced workplace incidents.
• Streamlined inbound and outbound logistics processes, conducting routine inventory audits to maintain stock accuracy and prevent supply chain delays.
• Safely operated heavy machinery, including forklifts, to manage high-volume construction material loading, unloading, and site organization with zero material damage.
• Enforced strict WHMIS and occupational safety protocols on the floor, conducting workplace hazard inspections that directly contributed to a reduction in workplace incidents.
• Managed order verification, load distribution, and inventory tracking to ensure 100% compliance with client delivery schedules and internal SLAs.

Research Assistant (Co-op) at Cambrian R&D (2022-12 – 2023-02)

• Supported the testing, rollout, and tracking of a digital safety platform customized for industrial training compliance across major mining clients.
• Analyzed training data and platform workflows to improve tracking accuracy for safety certifications, FLRA-aligned protocols, and compliance documentation.
• Collaborated with cross-functional R&D teams and external mining partners to gather user requirements and resolve functional software issues.
• Assisted in validating platform features to ensure industrial training workflows met rigorous regulatory safety standards in high-risk environments.

PGDM in IT Business Analysis – Cambrian International (2023 – 2023)