Nasia Ervin

Administrative and executive support professional with 10+ years of experience coordinating office operations, supporting leadership, managing financial and bookkeeping processes, and overseeing dealership logistics and transportation.

Administrative Associate at The Willow Group (2026-02 – Present)

• Provide administrative support to multiple professional associations and coordinate day-to-day requests.
• Coordinate conferences, annual meetings, webinars, committee meetings and board meetings, including registrations and supporting materials.
• Process membership applications and renewals; maintain membership spreadsheets and database records.
• Prepare invoices, track payments, and organize financial and registration documentation.
• Create Excel trackers and reports; prepare agendas, board packages, name badges, ribbons and meeting materials.
• Manage correspondence, shared files and follow-up using Outlook, Microsoft 365, SharePoint and OneDrive.

Logistics Manager at Carmoji (2024-10 – 2025-12)

• Coordinated dealership logistics from vehicle acquisition through delivery, including transfers, transport schedules, driver assignments and inventory movement.
• Managed vehicle licensing, registrations, key control, tracking systems and compliance documentation.
• Liaised with Sales, Service, Finance, Accounting, vendors and third-party carriers to resolve delivery issues.
• Coordinated customer aftercare, warranty concerns, repairs and detailing; processed invoices, reconciliations and month-end reports.
• Used PBS and dealership management systems to maintain vehicle records and trained staff on logistics procedures.

Office Coordinator at Quarry Co-op (2024-02 – 2024-10)

• Supported daily office operations through scheduling, correspondence, filing, data entry and records management.
• Maintained CRM information; prepared and proofread documents and assisted with research and financial documentation.
• Supported marketing and social media activities, prepared promotional materials, contacted leads and followed up on inquiries.
• Coordinated office supplies, vendors and administrative requirements.

Logistics Manager at Second Chance Auto (2022-08 – 2023-11)

• Oversaw inbound and outbound vehicle transportation, auction and wholesale transfers, customer deliveries, registrations and monthly inventory reporting.
• Processed safety payments, coordinated repair-shop payments and collected invoices and month-end deal files for Accounting.
• Managed transportation requests and dealership system training; supported reception coverage, onboarding and interview scheduling.
• Served as a first point of contact for aftercare concerns and coordinated resolutions with the appropriate teams.

Executive Assistant / Office Manager at Myers Chevrolet Buick GMC (2022-01 – 2022-08)

• Supported executive and office operations through scheduling, front-desk coverage, phone and visitor support, mail and daily coordination.
• Assisted with payroll, attendance, employee files, HR administration and staff scheduling; coordinated vendors, supplies and maintenance.
• Handled vehicle licensing and registration, customer deposits, cash reconciliation and appointment scheduling in Reynolds and ERA-Ignite.

Receptionist / Administrative Assistant at The 401 Group (2020-07 – 2022-07)

• Managed a high-volume, multi-line phone system, greeted dealership guests and provided customer service and administrative support.
• Processed customer payments and daily bank deposits; completed licensing, vehicle stock-in and PBS updates.
• Updated Microsoft trackers, responded to email, reconciled sales and work orders at month-end, and trained new employees.

Administrative Bookkeeper at Food Basics (2019-03 – 2020-07)

• Processed journal entries, invoices, online transfers, payments, deposits and petty cash; audited and reconciled accounts.
• Reviewed payroll, maintained confidential employee banking information and financial records, and supported tax and collections reporting.
• Scheduled staff, assisted with recruitment and onboarding, and resolved billing or account discrepancies.

Cashier Supervisor / Customer Service at Food Basics (2018-10 – 2019-03)

Cashier / Customer Service at Food Basics (2018-08 – 2018-10)

Cashier / Customer Service at Dairy Queen (2014-04 – 2016-01)

Deli Supervisor at The Butchery (2009-11 – 2013-08)

Diploma in Police Foundations – St. Lawrence College (2017 – 2018)