Flight Attendant - WestJet Airlines - Toronto, ON
(2015-10 - 2025-01)
- Coordinated multiple tasks simultaneously, including time-sensitive service, documentation, and safety checks, in a highly regulated environment.
- Communicated clearly with passengers and crew, often mediating conflicts and resolving issues in a professional and diplomatic manner.
- Followed detailed procedures and checklists, ensuring full compliance with regulations and company policies.
- Demonstrated discretion and confidentiality when dealing with passenger information and sensitive situations.
- Adapted quickly to changing schedules, last-minute changes, and unexpected circumstances.
Screening Officer - Securitas - Airport Environment
(2014-09 - 2015-10)
- Managed a steady flow of passengers while maintaining strict adherence to security procedures and protocols.
- Verified documentation and ensured all regulatory requirements were met before entry to secure areas.
- Delivered clear instructions and support to passengers, demonstrating patience and professionalism.
Customer Service Agent - Servisair (United Airlines)
(2012-09 - 2014-12)
- Handled reservations, ticketing changes, and check-in documentation, ensuring accuracy and compliance.
- Facilitated the boarding process, coordinating with multiple departments and managing time-critical tasks.
- Responded to passenger inquiries at the counter and over the phone, providing clear and courteous information.
- Enforced safety and security measures in restricted zones, demonstrating sound judgment and reliability.
Receptionist - YMCA
(2008-09 - 2012-11)
- Served as first point of contact for members and visitors, in person and by phone.
- Handled inquiries, directed calls, and provided information on programs and services.
- Maintained a tidy, professional reception area and assisted with basic administrative tasks.
Volunteer (Children's Activities & Events) - YMCA
- Assisted in organizing and supervising children's activities and supporting events and tournaments.
- Coordinated with staff and participants to help events run smoothly.
Children & Activities Animator - Club Med
(2011-11 - 2012-03)
- Planned and led daily activities and schedules for children aged 4–17.
- Communicated regularly with parents, providing updates and reassurance.
- Ensured a safe, organized, and engaging environment.
Kitchen Staff - St. Mary's Hospital
(2010-02 - 2012-11)
- Followed strict procedures and dietary guidelines, ensuring accuracy in meal preparation.
- Coordinated meal delivery and collection on schedule and maintained a clean, organized work area.
