Anessa Bailey

Highly organized and people-focused professional with 20+ years of customer service experience, including 10+ years in aviation where discretion, safety, and attention to detail are critical. Skilled at managing complex logistics, handling confidential information, and supporting diverse stakeholders in fast-paced environments. Fluent in English and French, with additional Spanish, and recognized for calm problem-solving, professionalism, and a polished, service-oriented approach.

Flight Attendant - WestJet Airlines - Toronto, ON

(2015-10 - 2025-01)

• Coordinated multiple tasks simultaneously, including time-sensitive service, documentation, and safety checks, in a highly regulated environment.
• Communicated clearly with passengers and crew, often mediating conflicts and resolving issues in a professional and diplomatic manner.
• Followed detailed procedures and checklists, ensuring full compliance with regulations and company policies.
• Demonstrated discretion and confidentiality when dealing with passenger information and sensitive situations.
• Adapted quickly to changing schedules, last-minute changes, and unexpected circumstances.

Screening Officer - Securitas - Airport Environment

(2014-09 - 2015-10)

• Managed a steady flow of passengers while maintaining strict adherence to security procedures and protocols.
• Verified documentation and ensured all regulatory requirements were met before entry to secure areas.
• Delivered clear instructions and support to passengers, demonstrating patience and professionalism.

Customer Service Agent - Servisair (United Airlines)

(2012-09 - 2014-12)

• Handled reservations, ticketing changes, and check-in documentation, ensuring accuracy and compliance.
• Facilitated the boarding process, coordinating with multiple departments and managing time-critical tasks.
• Responded to passenger inquiries at the counter and over the phone, providing clear and courteous information.
• Enforced safety and security measures in restricted zones, demonstrating sound judgment and reliability.

Receptionist - YMCA

(2008-09 - 2012-11)

• Served as first point of contact for members and visitors, in person and by phone.
• Handled inquiries, directed calls, and provided information on programs and services.
• Maintained a tidy, professional reception area and assisted with basic administrative tasks.

Volunteer (Children's Activities & Events) - YMCA

• Assisted in organizing and supervising children's activities and supporting events and tournaments.
• Coordinated with staff and participants to help events run smoothly.

Children & Activities Animator - Club Med

(2011-11 - 2012-03)

• Planned and led daily activities and schedules for children aged 4–17.
• Communicated regularly with parents, providing updates and reassurance.
• Ensured a safe, organized, and engaging environment.

Kitchen Staff - St. Mary's Hospital

(2010-02 - 2012-11)

• Followed strict procedures and dietary guidelines, ensuring accuracy in meal preparation.
• Coordinated meal delivery and collection on schedule and maintained a clean, organized work area.

High School Diploma - Options II High School (2008)

Additional Studies - Vanier College (2010)