Palma Fenech

Highly motivated and customer-focused hospitality professional with several years of serving and bartending experience in fast-paced restaurants. Skilled at managing high-volume service, multitasking under pressure, and providing warm, attentive guest experiences. Recognized for strong communication, efficiency, and the ability to build rapport with guests while maintaining exceptional service standards.

Eager to contribute to a busy team by delivering outstanding hospitality, working collaboratively, and creating a positive dining experience for every guest.

Server/Bartender at Barley Vine Rail CO (2024-06 – Present)

• Greet and seat guests, ensuring a warm and welcoming atmosphere
• Take food and drink orders accurately while making personalized recommendations
• Upsold premium drinks and menu items, increasing average check size
• Efficiently handled high-volume shifts, maintaining excellent service quality

Server at Montana's (2025-06 – 2026-05)

• Delivered fast, friendly service in a high-volume, family-dining environment while maintaining accuracy and a positive guest experience.
• Took accurate food and beverage orders, entered items efficiently into POS, and ensured timely coursing and table flow.
• Upsold feature items (apps, premium sides, desserts, beverages) using suggestive selling to increase average cheque size.
• Maintained strict food safety, allergen awareness, and sanitation standards (side work, restocking, closing duties).
• Supported team operations by assisting with running food, pre-bussing, resetting, and jump-in support for sections when needed.

Professional Food & Beverage Server at Eden Trattoria (2026-05 – 2026-09)

Seasonal position

• Independently open the restaurant and assure everything is prepared for morning service.
• Promptly respond to customer enquiries in person while making sure they get exceptional service, especially during high volume times.
• Developed extended knowledge on computer skills (POS systems).
• Obtained extensive knowledge on wine pairing and alcohol.
• Increased sales by being able to upsell and knowing when to upsell.
• Effectively trained new staff on food and customer service.
• Collaborated with my team to maximize proper flow of service.

Server at Sunset Grill (2022-08 – 2023-12)

• Managed multiple tables while ensuring guests received timely service
• Recognized by management for outstanding teamwork and reliability
• Processed payments and handled customer inquiries professionally
• Memorized full menu and ingredients to accommodate dietary restrictions and allergies

Server/Bartender at Tipsy Fox (2022-08 – 2023-05)

• Verified IDs and ensured responsible alcohol service
• Managed bar inventory and restocked supplies as needed
• Created unique cocktails that became customer favorites
• Built strong relationships with regulars, boosting customer retention

Client Services Representative at Guard.me International Insurance (2021-10 – 2022-08)

• Interacting with clients through various communication channels, including phone calls, emails, live chat, and in-person meetings.
• Educating clients about the specifics of their insurance coverage, including deductibles, limits, and exclusions.
• Maintaining accurate records of client interactions, policy changes, and claims in the company's records and databases.

Professional Food & Beverage Server at Eden Trattoria (2019-03 – 2020-03)

Professional Breakfast Server at Evviva Breakfast (2016-04 – 2018-03)

Diploma in Cosmetic Management – Humber College